This part is interesting Geraldine:
"Once removed from their packages, your items are double-checked against your
inventory to ensure that the consignment is complete, and then clearly tagged
with a unique consignor number, identifying it as yours. If you haven't
prepared an inventory, we will make one which is verified by a second staff
member. "
So in a case like yours where you DIDN'T prepare an inventory, and they
prepared one for you (where you felt items were missing),
why in the world would you send a second package to them WITHOUT preparing an
inventory list that time?
(why would you send one period if you felt they didn't report everything they
had receieved?)
There are some holes in your story.
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