To Rich and Sam,
> agreed 100%. we have the same policy. we are responsible for the package
> until the customer receives it and in undamaged condition. if there is a
> claim, we pay immediately.
>
let's pause for a minute and face the facts here: Under USPS regulations the
SELLER is responsible up to the point where the package is delivered safely.
Paypal only follows this policy. So what you're doing is not 'professional
courtesy', you're merely abiding the law. In consequence, with any insurance
you're buying, you're not protecting the client, you're protecting YOURSELF.
Simple as that.
As to Sam's story below: It is usually not my style to wash my dirty laundry in
public, but since Posteritati seems to have a 'let no good deed go unpunished'
policy, here's MY side of the story:
First of all, the package in question was at no point 'lost', it was merely
DELAYED. At the point I granted the refund, a mail search was still under way.
Sam failed to mention that the package showed up at Posteritati's door about 10
days after I granted the refund. (I had advised him to refuse acceptance, and
it has meanwhile been returned to me.)
Sam only paid for the most affordable way of shipping, that would allow a
tracking number. How a longtime, major dealer can ACTUALLY expect a 'guaranteed
delivery date' with International Economy Parcel Post (at an actual shipping
cost of €17) is beyond my understanding.
I need to add the fact, that this was a special order, not something from my
inventory. I put MY money on the table to help Sam make a profit here, for
posters I have no immediate use for myself. In the EXACT MOMENT Sam had to
refund his client, he came to me and demanded his money back. By any means, but
I cannot be held responsible to insure Sam's immediate profit, and whatever
dealings he has with his client, they are none of my concern.
>From a LEGAL standpoint, my deliveries are made under German law and Deutsche
>Post / DHL Germany regulations. According to DHL Germany rules and
>regulations, my liability ends at the point I have handed the package over at
>the post office. German Paypal regulations follow this.
Thus, I had absolutely NO legal obligation to refund Sam's money, and since the
package was merely DELAYED, not 'lost', I didn't even have a MORAL obligation.
Still I refunded his money.
Just for the record: I was the one who lost a good amount of money in this
transaction and looking back, I probably should take up Sam's suggestion and
indeed 'rethink' my 'policy' on these matters. Granting this refund apparently
was a mistake.
Helmut Hamm
Galerie filmposter.net
> i had a instance not too long ago of having purchased something from a
> long-time dealer in europe (who i expected to know better) for a client that
> got lost. when my client got tired of waiting, i repaid them immediately and
> then had a ridiculous argument with the dealer who claimed that since the
> shipper lost the package, it was not their responsibility. they ultimately
> did refund me but unfortunately i cannot now buy from them anymore unless
> they rethink that policy.
>
> as for insurance, it is still good with usps or ups overseas.
>
> regards,
> sam
>
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