Helmut
only addressing my statement..
I had this philosophy about refunds a long time
before Paypal existed. Paypal does not force my hand.
Rich
At 05:08 AM 12/5/2012, Helmut Hamm wrote:
To Rich and Sam,
> agreed 100%. we have the same policy. we are
responsible for the package until the customer
receives it and in undamaged condition. if
there is a claim, we pay immediately.
>
let's pause for a minute and face the facts
here: Under USPS regulations the SELLER is
responsible up to the point where the package is
delivered safely. Paypal only follows this
policy. So what you're doing is not
'professional courtesy', you're merely abiding
the law. In consequence, with any insurance
you're buying, you're not protecting the client,
you're protecting YOURSELF. Simple as that.
As to Sam's story below: It is usually not my
style to wash my dirty laundry in public, but
since Posteritati seems to have a 'let no good
deed go unpunished' policy, here's MY side of the story:
First of all, the package in question was at no
point 'lost', it was merely DELAYED. At the
point I granted the refund, a mail search was
still under way. Sam failed to mention that the
package showed up at Posteritati's door about 10
days after I granted the refund. (I had advised
him to refuse acceptance, and it has meanwhile been returned to me.)
Sam only paid for the most affordable way of
shipping, that would allow a tracking number.
How a longtime, major dealer can ACTUALLY expect
a 'guaranteed delivery date' with International
Economy Parcel Post (at an actual shipping cost
of 17) is beyond my understanding.
I need to add the fact, that this was a special
order, not something from my inventory. I put MY
money on the table to help Sam make a profit
here, for posters I have no immediate use for
myself. In the EXACT MOMENT Sam had to refund
his client, he came to me and demanded his money
back. By any means, but I cannot be held
responsible to insure Sam's immediate profit,
and whatever dealings he has with his client, they are none of my concern.
From a LEGAL standpoint, my deliveries are made
under German law and Deutsche Post / DHL
Germany regulations. According to DHL Germany
rules and regulations, my liability ends at the
point I have handed the package over at the
post office. German Paypal regulations follow this.
Thus, I had absolutely NO legal obligation to
refund Sam's money, and since the package was
merely DELAYED, not 'lost', I didn't even have a MORAL obligation.
Still I refunded his money.
Just for the record: I was the one who lost a
good amount of money in this transaction and
looking back, I probably should take up Sam's
suggestion and indeed 'rethink' my 'policy' on
these matters. Granting this refund apparently was a mistake.
Helmut Hamm
Galerie filmposter.net
> i had a instance not too long ago of having
purchased something from a long-time dealer in
europe (who i expected to know better) for a
client that got lost. when my client got tired
of waiting, i repaid them immediately and then
had a ridiculous argument with the dealer who
claimed that since the shipper lost the
package, it was not their responsibility. they
ultimately did refund me but unfortunately i
cannot now buy from them anymore unless they rethink that policy.
>
> as for insurance, it is still good with usps or ups overseas.
>
> regards,
> sam
>
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