We spend a *MASSIVE *amount of time determining if posters we auction are from the very first release or from an early re-release, and we guarantee that *EVERY *poster we auction is from the release we say it is from (except for Italians, because truly *NO ONE* has any real guidelines for knowing first releases, and they re-released so many movies so many times).
On those occasions when we discover that a poster is *NOT *from the release we thought it was from, we go back throughout our 800,000+ previous auctions and find every time we auctioned that same poster incorrectly, and then we e-mail those buyers, offering to take it back for a full refund (including shipping) even when it has been many years since we made that sale! This costs us well over $1,000 every month, and sometimes much more (in re-auctioning the posters properly identified as our own consignments, and taking the loss from the lowered result) and of course there is also the cost of the labor involved in finding these mistakes and e-mailing about them, but it is well worth it because it gives our buyers *COMPLETE *"peace of mind" when buying from us (and separates us from every other major auction, all of whom operate on the "buyer beware" philosophy, where they take zero responsibility for *ALL *errors they make). Here is a recent example of an "error" e-mail we sent, telling of our error, and our discovery of the error: "This is Bruce. I'm e-mailing you regarding your purchase of an ON THE TOWN Danish R60s on 11/24/2009 for $65.00. At the time we auctioned this poster (several years ago!), we believed it was the first release poster. But we recently discovered that the poster is actually a 1960s re-release. Know that if you still own the poster, then you are welcome to return it to us for a full refund (and we will even pay the return shipping, as long as you send it by an inexpensive method), because we guarantee everything we sell, no matter how long it is after the sales date! Of course, you may have sold the poster, or you may prefer to keep it even with knowing the new information (assuming you did not know it at the time you purchased it). Either way, please let us know right away whether you want to keep it or return it (and if you want to return it, we will send you easy-to-follow instructions). We are the only auction we know of who offers refunds for mistakes even * YEARS *after the fact, and we are also the only one we know of who tracks down the buyers and doesn't wait for them to discover the mistake themselves! We await your reply." In this case, that particular buyer replied as follows: "Hi, Bruce and other eMoviePoster folks. I greatly appreciate your notice to me that a Danish poster of "On the Town" that I purchased in 2009 was mistakenly described back then. I plan to print out and retain a copy of your notice with my records. However, while I appreciate your offer to return it for a full return, I plan to keep the poster for now and will not need to take you up on your offer. It is truly gratifying to see that your organization goes to great lengths to ensure that the posters is sells are accurately described, and that you stand behind the products you sell, even well after the initial sale. Thank you for this notification and do keep up the good work!" Of course, this gives us *MUCH *greater incentive to make very few listing mistakes! See our full guarantee here:* http://www.emovieposter.com/unused/20120625ad_emovieposter_no_buyer_beware_buyer_warranty.jpg * -- Bruce Hershenson and the other 29 members of the eMoviePoster.com team P.O. Box 874 West Plains, MO 65775 Phone: 417-256-9616 (hours: Mon-Fri 9 to 5 except from 12 to 1 when we take lunch) our site <http://www.emovieposter.com/> our auctions <http://www.emovieposter.com/agallery/all.html> * Complete Buyer Protection<http://www.emovieposter.com/unused/20120625ad_emovieposter_no_buyer_beware_buyer_warranty.jpg>- *No time limit on our guarantees & *NO* buyer beware * Hershenson Help Hotline<http://www.emovieposter.com/images/announcements/20120906_mcw_ad_hershenson_help_hotline_forsite.jpg>- *Direct line to Bruce (our owner!) for urgent problems* *Also, please read the following three pages of in-depth* Customer Reviews *of our company * - Page 1<http://www.emovieposter.com/images/announcements/buyerreviews_page1.jpg>, Page 2<http://www.emovieposter.com/images/announcements/buyerreviews_page2.jpg>, Page 3<http://www.emovieposter.com/images/announcements/buyerreviews_page3.jpg> *, which shows you in our customers' own words exactly what makes our company and our auctions so very different from all others! Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [email protected] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
