I had this prepared this morning, and sent it to my home from work, because I post to MoPo from my home.
Should I *NOT *post it because someone had a complaint about shipping from another company? We do all our shipping "in house" and as all our customers know, we take great pride in having great packaging, prompt sending of orders and true customer service. Are we supposed to not promote those aspects of our business because others do not have the same standards? Tell me what is the acceptable mourning period after someone posts a critical e-mail before I can post something positive about my business, so I can know for the future. On Thu, Dec 19, 2013 at 9:51 PM, David <[email protected]> wrote: > 37 minutes after Ben posts his delivery problem you follow it with this? > > Shame on you Bruce, where's the Christmas spirit, why would you feel the > need to put the boot in like that? > > David > > Bruce Hershenson did previously state on 20/12/2013 2:40 PM: > > One of our customers emailed us as follows on Sunday December 8th: > "Hi gang, I was wondering if I could get an update on my shipping status. > I haven't received an email with a tracking number, or letting me know if > my order has shipped. I know it must be crazy this time of the year and > would appreciate the update." > > Angie replied as follows on Tuesday December 10th (she did not reply > Monday because we *WERE *insanely busy with our Major Auction closing at > that time): > "This item was shipped to you on December 4th. The tracking number is > ***********.� It shows that this package was delivered on the 9th. If you > have not received it, please let us know. Thanks!" > > He re-replied as follows eight days later: > "Sorry I meant to send you some feedback when I got my poster...all I can > say is *WOW*!� Condition was fantastic...better than described in my > opinion and I think you could have run over the shipping tube with a truck > and it would have been alright.� I'm super happy and look forward to > finding my next treasure! Merry Christmas to you all and thank you once > again." > > The only unfortunate part of this is that we *HAD *sent him an email on > the 4th, telling him his order had been shipped, and it included the linked > tracking number (so he could click on that link and instantly track his > order). But he did not receive that email, likely because it had ended up > in his "junk" folder. > > We keep trying to get all our customers to add our email address to the > "address book" in their email program, because once they do, that almost > guarantees they will get all our notification emails/ > > If any of you reading this are our customers and have not added " > [email protected]" to your address book, please take a few moments > and do it now. Thanks! > > > > -- > Bruce Hershenson and the other 29 members of the eMoviePoster.com team > P.O. Box 874 > West Plains, MO 65775 > Phone: 417-256-9616 (hours: Mon-Fri 9 to 5 except from 12 to 1 when we > take lunch) > our site <http://www.emovieposter.com/> > our auctions <http://www.emovieposter.com/agallery/all.html> > > * Complete Buyer Protection > <http://www.emovieposter.com/unused/20120625ad_emovieposter_no_buyer_beware_buyer_warranty.jpg> > - *No time limit on our guarantees & *NO* buyer beware > * Hershenson Help Hotline > <http://www.emovieposter.com/images/announcements/20120906_mcw_ad_hershenson_help_hotline_forsite.jpg> > - *Direct line to Bruce (our owner!) for urgent problems > Also, please read the following three pages of in-depth* Customer Reviews > *of our company * - Page 1 > <http://www.emovieposter.com/images/announcements/buyerreviews_page1.jpg>, > Page 2 > <http://www.emovieposter.com/images/announcements/buyerreviews_page2.jpg>, > Page 3 > <http://www.emovieposter.com/images/announcements/buyerreviews_page3.jpg>*, > which shows you in our customers' own words exactly what makes our company > and our auctions so very different from all others! > Visit the MoPo Mailing List Web Site at www.filmfan.com > ___________________________________________________________________ How > to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: > [email protected] In the BODY of your message type: SIGNOFF > MOPO-L The author of this message is solely responsible for its content. > > > Visit the MoPo Mailing List Web Site at www.filmfan.com > ___________________________________________________________________ How > to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: > [email protected] In the BODY of your message type: SIGNOFF > MOPO-L The author of this message is solely responsible for its content. > > -- Bruce Hershenson and the other 29 members of the eMoviePoster.com team P.O. Box 874 West Plains, MO 65775 Phone: 417-256-9616 (hours: Mon-Fri 9 to 5 except from 12 to 1 when we take lunch) our site <http://www.emovieposter.com/> our auctions <http://www.emovieposter.com/agallery/all.html> * Complete Buyer Protection <http://www.emovieposter.com/unused/20120625ad_emovieposter_no_buyer_beware_buyer_warranty.jpg> - *No time limit on our guarantees & *NO* buyer beware * Hershenson Help Hotline <http://www.emovieposter.com/images/announcements/20120906_mcw_ad_hershenson_help_hotline_forsite.jpg> - *Direct line to Bruce (our owner!) for urgent problems Also, please read the following three pages of in-depth* Customer Reviews *of our company * - Page 1 <http://www.emovieposter.com/images/announcements/buyerreviews_page1.jpg>, Page 2 <http://www.emovieposter.com/images/announcements/buyerreviews_page2.jpg>, Page 3 <http://www.emovieposter.com/images/announcements/buyerreviews_page3.jpg>*, which shows you in our customers' own words exactly what makes our company and our auctions so very different from all others! Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [email protected] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
