Well, actually the problem is exactly the same for pros and casual sellers 
although it is certainly worse on eBay. If someone purchases something but 
changes their mind and wants a refund, the seller refunds the money. However, 
Paypal keeps the original fee that the seller was charged. 

There is no getting around that irrespective of how many transactions you make 
(and I have made many, many thousands through Paypal through my website and 
eBay). This policy is something that was introduced a year ago and it is one 
reason why some of the larger companies no longer accept Paypal. I agree that 
there are a lot of good things about Paypal but this policy is not one of them. 
In fact, many sellers have no idea that the policy exists.

Regards

John

John Reid
Moviemem Original Movie Posters
www.moviemem.com 
PO Box 92 
Elanora
Qld 4221
Australia
Phone: 0414 720 369

-----Original Message-----
From: MoPo List [mailto:mopo-l@LISTSERV.AMERICAN.EDU] On Behalf Of MPB warehouse
Sent: 7 September, 2020 4:03 PM
To: MoPo-L@LISTSERV.AMERICAN.EDU
Subject: Re: [MOPO] Paypal's refund policy

I'm sure this problem is for ebay related sellers, of which too many just 
aren't pros and don't know how to handle refunds and the like

why do I say this?
Because I sold $1000 today from my own website, I'm about to download the money 
& it will be in my bank account tomorrow

I sell stuff on facebook, when I download the money, it's in my account the 
next morning

my experience with Paypal as an overall is top notch with few calls needed into 
customer service, and I've been with them since 1998

Rich


On 9/6/2020 6:16 PM, Dale Dilts wrote:
> It's BS, but ebay is going to direct payments and no longer going to flow 
> money into paypal shortly, so will no longer deal with that half the problem.
>
>
>
> ----- Original Message -----
> From: "John Reid" <johnr...@moviemem.com>
> To: "MoPo-L" <MoPo-L@LISTSERV.AMERICAN.EDU>
> Sent: Sunday, September 6, 2020 7:32:35 PM
> Subject: [MOPO] Paypal's refund policy
>
> Hi to everyone and hope you are all well in these difficult times
>
>   
>
> I am just curious as to what some of the dealers in this group think of 
> Paypal’s refund policy eg:
>
>   
>
> If you need to refund a customer because they changed their mind, made a 
> mistake, thought they were purchasing a video, over paid on postage, etc etc, 
> Paypal refuses to refund the fee on the portion of the refund.
>
>   
>
> I think it is very poor service to keep the fees even when the full amount 
> has been refunded through no fault of the seller. What do you all think?
>
>   
>
>   
>
> Regards
>
>   
>
> John
>
>   
>
> John Reid
>
> Moviemem Original Movie Posters
>
> www.moviemem.com <http://www.moviemem.com/>
>
> Like Us on Facebook 
> <https://www.facebook.com/moviememmovieposters/?hc_ref=SEARCH&fref=nf>
>
> PO Box 92
>
> Elanora
>
> Qld 4221
>
> Australia
>
> Phone: 0414 720 369
>
>
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