The U.S. Post Office has gone DRASTICALLY downhill the past few years, and
that slide is accelerating dramatically. Packages sent Priority Mail now
routinely take a week or more to arrive in the U.S., as opposed to 2 to 5
days a couple of years ago.
Packages sent outside the U.S. fare far worse. They often take a month or
more, and usually there is no tracking during that time (or sometimes false
tracking of places it has never been).
But worst of all is the DAMAGE. Anyone who has ordered from my company,
eMoviePoster.com, KNOWS we use the strongest tubes of anyone. Until last
year, we only had two or three damaged packages each year, out of the
25,000 or so we send each year!
In the past year, we have had around ten times that. It still is a VERY
tiny percentage of the total we send (around one tenth of one percent),
which is a tribute to how strong our tubes and boxes are), but when the
rate goes up ten times after 30 years of no change, you KNOW they are doing
something VERY wrong in how they handle tubes and packages.
We sent a tube back in March. The customer received it crushed, and worse
yet, the mailman dropped the crushed tube off at the customer's front door,
rang the doorbell and left.
He later that day received an email saying that he had accepted the tube
and had signed for it, and that was a lie (the customer has the ring video
doorbell that proves otherwise).
He sent us pictures of the crushed tube, and we filed the claim. First the
Post Office said we needed pictures of the damage, and we sent pictures of
the tube and damaged posters.
Next they said we needed to prove the customer had paid what we said. We
sent a copy of the invoice, and they said that was not sufficient. We sent
the a copy of his payment, and they accepted that.
But now they sent a new letter stating they looked at our images of the
crushed tube and have determined we did not use a strong enough tube, so
they are denying our claim, and suggest we double tube all orders in the
future! 🙁
I KNOW we used a tube stronger than 99% of the tubes anyone else does, and
that they simply never want to pay any insurance claims, even though they
love taking the insurance money.
So the Post Office crushed a super-strong tube, lied about the customer
signing for it, delayed my rightful claim for months, and then denied it
and told me to use double tubes!
I am thinking a FAR better suggestion is that we switch ALL our business
(15,000 to 25,000 tubes and packages a year) to UPS and Fed Ex!
If anyone else reading this wonders WHY the Post Office is going broke, the
above surely is instructive as to why. And please feel free to share this
with anyone and everyone who ever mails or receives any packages or tubes
through the USPS. 🙁
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