Von: "Adam Kennedy" <a...@artofthemovies.co.uk>
An: MoPo-L@LISTSERV.AMERICAN.EDU
Betreff: Re: [MOPO] The Post Office has gone DRASTICALLY downhill the past few years especially NOW
On 24 Jul 2021, at 03:40, MPB warehouse <wareho...@comic-art.com> wrote:
if it sat in London, that has nothing to do with USPS, that's all Royal Post.
but it's regular now for foreign mail services to be taking this long and longer
On 7/23/2021 7:36 PM, Susan Heim wrote:I had a customer in November order a poster for his wife for Christmas. He paid for 3 day International Express shipping via USPS. The poster sat in London for months and he finallyreceived the poster at the end of March. I refunded his money and shipping as I felt horrible about it. Luckily it was only a $125 poster.SueHollywood Poster Frames
From: MoPo List <mopo-l@LISTSERV.AMERICAN.EDU> on behalf of Moviemem Original Movie Posters <johnr...@moviemem.com>
Sent: Saturday, July 24, 2021 2:29 AM
To: MoPo-L@LISTSERV.AMERICAN.EDU <MoPo-L@LISTSERV.AMERICAN.EDU>
Subject: Re: [MOPO] The Post Office has gone DRASTICALLY downhill the past few years especially NOWHi Bruce
It’s hard to understand how USPS could damage your packages because you certainly pack well. I am finding USPS International Mail is incredibly slow at the moment and the tracking often shows packages going via Japan and even London. I now ask for UPS for shipping. They take around a week from the US to Australia and are very reliable (so far).
Regards
John
John Reid
Moviemem Original Movie Posters
PO Box 92
Elanora
Qld 4221
Australia
Phone: 0414 720 369
From: MoPo List [mailto:mopo-l@LISTSERV.AMERICAN.EDU] On Behalf Of Bruce Hershenson
Sent: 24 July, 2021 12:07 PM
To: MoPo-L@LISTSERV.AMERICAN.EDU
Subject: [MOPO] The Post Office has gone DRASTICALLY downhill the past few years especially NOW
The U.S. Post Office has gone DRASTICALLY downhill the past few years, and that slide is accelerating dramatically. Packages sent Priority Mail now routinely take a week or more to arrive in the U.S., as opposed to 2 to 5 days a couple of years ago.
Packages sent outside the U.S. fare far worse. They often take a month or more, and usually there is no tracking during that time (or sometimes false tracking of places it has never been).
But worst of all is the DAMAGE. Anyone who has ordered from my company, eMoviePoster.com, KNOWS we use the strongest tubes of anyone. Until last year, we only had two or three damaged packages each year, out of the 25,000 or so we send each year!
In the past year, we have had around ten times that. It still is a VERY tiny percentage of the total we send (around one tenth of one percent), which is a tribute to how strong our tubes and boxes are), but when the rate goes up ten times after 30 years of no change, you KNOW they are doing something VERY wrong in how they handle tubes and packages.
We sent a tube back in March. The customer received it crushed, and worse yet, the mailman dropped the crushed tube off at the customer's front door, rang the doorbell and left.
He later that day received an email saying that he had accepted the tube and had signed for it, and that was a lie (the customer has the ring video doorbell that proves otherwise).
He sent us pictures of the crushed tube, and we filed the claim. First the Post Office said we needed pictures of the damage, and we sent pictures of the tube and damaged posters.
Next they said we needed to prove the customer had paid what we said. We sent a copy of the invoice, and they said that was not sufficient. We sent the a copy of his payment, and they accepted that.
But now they sent a new letter stating they looked at our images of the crushed tube and have determined we did not use a strong enough tube, so they are denying our claim, and suggest we double tube all orders in the future! 🙁
I KNOW we used a tube stronger than 99% of the tubes anyone else does, and that they simply never want to pay any insurance claims, even though they love taking the insurance money.
So the Post Office crushed a super-strong tube, lied about the customer signing for it, delayed my rightful claim for months, and then denied it and told me to use double tubes!
I am thinking a FAR better suggestion is that we switch ALL our business (15,000 to 25,000 tubes and packages a year) to UPS and Fed Ex!
If anyone else reading this wonders WHY the Post Office is going broke, the above surely is instructive as to why. And please feel free to share this with anyone and everyone who ever mails or receives any packages or tubes through the USPS. 🙁
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