I haven‘t sold anything on ebay for several years, so I can‘t comment on that end. I still buy frequently, and their customer service for buyers is outstanding indeed: A couple of weeks back, I bought a folk art piece that arrived damaged at my Florida mail service, due to poor packing. It could‘ve been repaired, and I thought about keeping it at a reduced price. I sent some images to the seller, but she refused to give a discount and showed quite an attitude on top. So I opened a case with ebay and they gave me a free return label. Last time I looked, it was due for delivery tomorrow. Today, the seller asked ebay to make a decision on the case, who refunded both my purchase price and the shipping costs an hour later.
Helmut > Gesendet: Sonntag, den 02.04.2023 um 20:19 Uhr > Von: "Todd Feiertag" <[email protected]> > An: [email protected] > Betreff: Re: [MOPO] Aw: Re: [MOPO] Postal Service handling issues > > At least as far as Fleabay is concerned, if a seller uses their Global > Shipping Program, the seller is ONLY responsible for getting the item to the > Global Shipping Center in Kentucky. > > Once the Global Shipping Center receives the package, now FLEABAY IS TOTALLY > RESPONSIBLE for getting it to the buyer. > > I only had an issue just one time. About 6 months or so ago, a Sherlock > Holmes, WOMAN IN GREEN 1946 Three Sheet made it to the Global Shipping Center > but did not make it to Italy and the buyer was totally refunded by Fleabay > with no problem at all and it didn't cost me anything. > > Todd > ________________________________ > From: MoPo List <[email protected]> on behalf of Helmut Hamm > <[email protected]> > Sent: Saturday, April 1, 2023 4:17 AM > To: [email protected] <[email protected]> > Subject: [MOPO] Aw: Re: [MOPO] Postal Service handling issues > > Hello Caitlin, > > if my past experience is worth anything, not all hope is lost in this case. I > once had a package from Japan lost with DHL Express. It was not an overly > expensive poster, so they refunded the sender on that one. About six months > later I got a call from DHL telling me they had rediscovered the package and > if I still wanted it or if they should return it to the sender. It is wishful > thinking of course, but there is still a chance that your package fell > through the cracks in that warehouse and will be rediscovered at some point. > Again, mail thieves are rarely interested in old posters. > > I‘m using an international mail service in the US, and they lost one of my > poster packages last Christmas. It was initially logged into my suite, but > when I wanted to forward it, they couldn‘t find it. They rediscovered it > about two months later. > > Helmut > > > > Gesendet: Donnerstag, den 30.03.2023 um 11:08 Uhr > > Von: "Caitlin Graham" <[email protected]> > > An: [email protected] > > Betreff: Re: [MOPO] Postal Service handling issues > > > > Hi John, > > > > I had an expensive poster go missing (I suspect stolen) in Fedex Memphis > > warehouse last Christmas when shipping UK-US. I had paid the Fedex > > insurance but subsequently discovered, like Helmut says, that their terms > > and conditions have a get-out-clause on anything 'unique' which includes > > all collectable items and even watches, jewellery, cellphones. So I had to > > claim on my own business insurance. All couriers seem to have a similar > > get-out clause so I don't even bother insuring shipments with the carrier > > any more and rely on my own transit insurance. > > > > Both me and the buyer were devastated as it was such a rare poster. > > > > If a poster arrived damaged, the buyer would simply need to return it to > > you and provide proof of the return export to obtain the import refund. > > Obviously that wouldn't work if they held on to the damaged poster - in > > which case they are not entitled to an import refund. > > > > There is definitely a big risk - I just avoid slipping into the USPS at all > > costs. I think if there was something extremely valuable and > > irreplaceable I would hand carry it myself! > > > > Best, > > Caitlin > > > > On Thu, 30 Mar 2023 at 09:30, Moviemem Original Movie Posters < > > [email protected]> wrote: > > > > > Hi Helmut > > > I paid around $400.00 for insurance but I do agree that I might have > > > wasted my money. I also get a lot of packages delivered from the US and UK > > > and always have to pay the customs charges before the package even arrives > > > in the country. I would say that there would be little to no chance of > > > getting the customs charges refunded if the package arrived damaged. > > > > > > Bottom line is that there is a huge risk in sending high end posters > > > internationally. It doesn’t matter how much you try to anticipate issues, > > > sellers will always be at the mercy of the postal services. > > > Regards > > > John > > > > > > > > > -----Original Message----- > > > From: [email protected] <[email protected]> > > > Sent: 30 March, 2023 6:06 PM > > > To: Moviemem Original Movie Posters <[email protected]>; > > > [email protected] > > > Subject: Aw: [MOPO] Postal Service handling issues > > > > > > John, > > > > > > when shipping from Germany, there is no way to insure any collectibles > > > beyond a value of €500 with any of the carriers. UPS in the US used to > > > insure collectibles, but I don‘t know if they still do. For all I know, > > > the > > > Postal Services around the world do not. Chances are that you wasted the > > > money on the insurance, as they would have never paid out anyway. In fact, > > > if the value is over €500, you won‘t even get that amount, they simply pay > > > nothing. UPS Germany makes this pretty clear in their Terms of Service. > > > They also explicitly state out that they are under no obligation to tell > > > you about this when they take your insurance money. > > > > > > All you could do is to get your own insurance policy, which is very > > > costly. > > > > > > There are no custom duties on posters, only Import-VAT. As a business > > > seller, it is easily refundable for me. For private buyers, I guess they > > > have to prove that a shipment was returned and then file for a refund with > > > customs. I never heard of anybody actually doing that. > > > > > > Helmut > > > > > > > > > > Gesendet: Donnerstag, den 30.03.2023 um 01:09 Uhr > > > > Von: "Moviemem Original Movie Posters" <[email protected]> > > > > An: [email protected] > > > > Betreff: [MOPO] Postal Service handling issues > > > > > > > > Hi to you all > > > > There have been lots of comments on Social Media about an increase in > > > damaged packages, no matter how well they are packed. > > > > > > > > I recently sold some high end posters to a collector in Europe. > > > Thankfully it all went very smoothly. > > > > > > > > However, much as I tried to anticipate any potential issues there was > > > always some risk involved: > > > > > > > > > > > > 1. The package was fully insured but there is some fine print about > > > what is and what is not covered. > > > > 2. The buyer paid with Paypal. If the package was damaged in transit > > > and the buyer had to be refunded, Paypal do not refund their fee which was > > > significant. > > > > 3. The buyer had to pay customs charges BEFORE the package even > > > landed in the country. > > > > 4. If the package arrived damaged, the buyer would quite rightly > > > expect customs charges to be refunded but how would that work? I would > > > imagine that there would be a lot of red tape in getting a refund. > > > > 5. I think some buyers would expect the seller to cover all costs > > > immediately in the event of damage. > > > > > > > > Fortunately, I didn't have any problems but just curious as to whether > > > everyone here takes into consideration all of the risks that are involved > > > in International Shipping of high end items. > > > > > > > > Regards > > > > > > > > John > > > > > > > > > > > > > > > > Visit the MoPo Mailing List Web Site at > > > > https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.filmfan.com%2F&data=05%7C01%7C%7Cfaeb6ab578d24b11945408db328990af%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638159338657612014%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=8z5qjZxIHDeDUWq6BoOV3zb6g3FabWRuX%2Bmr86cG2yY%3D&reserved=0 > > > > ___________________________________________________________________ > > > > How to UNSUBSCRIBE from the MoPo Mailing List > > > > > > > > Send a message addressed to: [email protected] > > > > In the BODY of your message type: SIGNOFF MOPO-L > > > > > > > > The author of this message is solely responsible for its content. > > > > > > > > > > Visit the MoPo Mailing List Web Site at > > > https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.filmfan.com%2F&data=05%7C01%7C%7Cfaeb6ab578d24b11945408db328990af%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638159338657612014%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=8z5qjZxIHDeDUWq6BoOV3zb6g3FabWRuX%2Bmr86cG2yY%3D&reserved=0 > > > ___________________________________________________________________ > > > How to UNSUBSCRIBE from the MoPo Mailing List > > > > > > Send a message addressed to: [email protected] > > > In the BODY of your message type: SIGNOFF MOPO-L > > > > > > The author of this message is solely responsible for its content. > > > > > > > > > > Visit the MoPo Mailing List Web Site at > > https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.filmfan.com%2F&data=05%7C01%7C%7Cfaeb6ab578d24b11945408db328990af%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638159338657612014%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=8z5qjZxIHDeDUWq6BoOV3zb6g3FabWRuX%2Bmr86cG2yY%3D&reserved=0 > > ___________________________________________________________________ > > How to UNSUBSCRIBE from the MoPo Mailing List > > > > Send a message addressed to: [email protected] > > In the BODY of your message type: SIGNOFF MOPO-L > > > > The author of this message is solely responsible for its content. > > > > Visit the MoPo Mailing List Web Site at > https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.filmfan.com%2F&data=05%7C01%7C%7Cfaeb6ab578d24b11945408db328990af%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638159338657612014%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=8z5qjZxIHDeDUWq6BoOV3zb6g3FabWRuX%2Bmr86cG2yY%3D&reserved=0 > ___________________________________________________________________ > How to UNSUBSCRIBE from the MoPo Mailing List > > Send a message addressed to: [email protected] > In the BODY of your message type: SIGNOFF MOPO-L > > The author of this message is solely responsible for its content. > > Visit the MoPo Mailing List Web Site at www.filmfan.com > ___________________________________________________________________ > How to UNSUBSCRIBE from the MoPo Mailing List > > Send a message addressed to: [email protected] > In the BODY of your message type: SIGNOFF MOPO-L > > The author of this message is solely responsible for its content. > Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [email protected] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
