> : I think it would have to be a requirement so that decisions that impact
> : docs wouldn't be made without consulting someone who represents those
> : interests...really docs are about maintaining the customer
> : relationship.
>
>
> NOOOOOOOO
>
> Don't say that or they'll be done by Netscape Marketing.
>
> ("Blocking popups will EXPLODE YOUR COMPUTER! REALLY!")
That isn't the point. Marketing people who know their jobs well understand
their purpose is to market the product. Their documents are ads, product
literature, slicks, and so on. This is separate and distinct from the
concepts of how to use the product, what to do when things go wrong, what
the product is, and so forth, which is what the user docs provide. Any
real marketer would realize they'd be way out of their league in
attempting user docs.
That said, the purpose of user docs is stickiness -- to keep the customer
using the product by providing the answer the customer needs. Mozilla
doesn't have a call center, so the docs and Usenet is it. If we
do our jobs, then the Moz flamefests should diminish into nothingness.
Besides, Netscape marketing doesn't have anything to do with Mozilla user
docs. The Netscape people will re-use and add sections or take
them out (like the blocking popups) as pertains to the Netscape
browser.
At least that's how I see it.
~Mike
