>From the "believe it or not" department...
Ben Ruppel wrote:
>
> you don't type in url's? I think you're in the minority.
I used to work on the helldesk at an ISP.
One day, we redesigned our homepage, and in the process removed a rather
ugly page that had links to seven or eight different portals / search
engines. We replaced it with a neato little multi-search-engine form on
the front page. Everyone on the staff thought it was a really good idea,
and would make searching the web a lot easier for our users. People who
actually wanted to use the portals as portals would obviously have them
bookmarked, or remember the URLs.
We couldn't have been more wrong. For the next week, we were swamped
with calls from people who Could Not Find Their Way To Yahoo Any More,
and had to reinstate the original page.
>From this, we learned that a lot of people learn to navigate the web
entirely based on the path they use to get to something from the default
home-page that came configured into their browser. They don't bookmark,
they don't type in URLs, they just learn which buttons to click from
their allotted starting-point to get to where they want to go.
Charles Miller
