Absolutly right
I work at an ISP and our homepage has 2 pages labeled with the persons name on the
account
http://www.davidshelpsite.com/startpage/startpage.htm
We get many calls each month from people wanting to know how to get back to page 1 even
thogh it clearly says page 1 or page 2 when a cust has clicked on one or the other
link.
One of the reasons an ISP puts a homepage link to something a cust can use right off
the
bat but some customers never do learn and moving the Home button or worst yet making it
able to disappear - YIKES! , a cust will call up and say they have lost their toolbar
Try explaining about those tabs with the little dots to a cust who doesn't know which
web
browser they use...
Something simple turns in to a $$ support call
David
Charles Miller wrote:
> From the "believe it or not" department...
>
> Ben Ruppel wrote:
> >
> > you don't type in url's? I think you're in the minority.
>
> I used to work on the helldesk at an ISP.
>
> One day, we redesigned our homepage, and in the process removed a rather
> ugly page that had links to seven or eight different portals / search
> engines. We replaced it with a neato little multi-search-engine form on
> the front page. Everyone on the staff thought it was a really good idea,
> and would make searching the web a lot easier for our users. People who
> actually wanted to use the portals as portals would obviously have them
> bookmarked, or remember the URLs.
>
> We couldn't have been more wrong. For the next week, we were swamped
> with calls from people who Could Not Find Their Way To Yahoo Any More,
> and had to reinstate the original page.
>
> From this, we learned that a lot of people learn to navigate the web
> entirely based on the path they use to get to something from the default
> home-page that came configured into their browser. They don't bookmark,
> they don't type in URLs, they just learn which buttons to click from
> their allotted starting-point to get to where they want to go.
>
> Charles Miller
