My first post didn't include the categories and sub items (bullets were
stripped away in the text conversion). Here's the List again:
Database Support
> mySQL, postgreSQL, ANSI SQL
> Oracle
Security/Multi-User Support
> Automatic record locking
> User group access and modification privileges
> Multi-level Web security
> Secure commands, tables, forms, fields, records and data
> Query/Report security
> SSL support
> Controlling user sessions
> Non-editable and hidden fields
> Special forms for each user group
> Define access to linked information
> Define access to tables/applications
Customize
> Database tables, forms, fields, value list, defaults, formulas, reports,
queries, views, notifications, user interface and security
> Workflow, user actions
> Visual form editor
> Drag & drop form design
> Setup dependent fields
> Create non-editable, required, notification, calculated, strict, history
and other fields
Submit/Update
> Create Defects
> Link records & add notes
> Select single or multiple values for a list
> Auto-populate
> Submit records via email
> State transition matrix
> Submit bugs/features via a link on your corporate website
> Escalate support issues to defects
Import/Export
> Import from a database or a delimited text file
> Export all or selected records
Automatic Notification
> Automatically notify local and remote users based on simple and complex
rules
> Use TRACK Mail, MAPI, and SMTP
> Notification based upon field updates, status change and movement of
issues through workflow stream
> Notify customers with solutions
> Define data to be included in the notification
> Individual or group notification
Query/Sort
> Quick Search
> Query by example with relational/local operators, wild cards, keyword &
full text search
> Visual query builder and powerful SQL query
> Queries with conditions and "where" clauses
> Several predefined queries
Text/Graphical Report
> Numerous pre-defined 2-line, tabular, detailed, trend, distribution, and
change history reports
> Import reports into MS Excel, MS PowerPoint & MS Word
> Ad-hoc reporting
> Several predefined reports
Version Control/Release
> Supports Microsoft Visual SourceSafe
> Detect error prone source code
> Associate code change with defects
> Run reports & queries
> Check-in or check-out source code files via the web
Manage Release
> Create Q&A
> Create release notes
> Define & track releases
> Maintain release dates
OLE Automation
> Integrate with other applications
> Insert and query records
> Run reports from other applications
Business / Process Flow
> Define and execute rules
> Business rules & process flow
> Automatic escalation and notify rules, status transition rules
> Dynamically generated "next action" guide button
> Automatic status change
> Customized form for each step of the workflow stream
> Quickly configurable workflow and enforcement rules
Integration
> Microsoft Outlook
> TRACKWeb KB Knowledge Base
> Help Desk application
> Sales Force Automation application
> Web-based lead generation module
> Web-based defect submission module
> Self-help module for unlimited user access to ticket submission, status
inquiry and knowledge base search.
> Other corporate database
Knowledge Base
> Web-based self-service knowledge base
> Create, maintain and import knowledge base data
> Import data in text, HTML, MS Word, Excel and other formats.
> Identify solutions for end users
> Search the knowledge base for quick answers
> Find answers to frequently asked questions
> Available to customers over the web for self-help
> Case-based reasoning system
> Multiple language support
