I believe Travis is correct in that InoculateIT Personal Edition (IPE) decieded to delete the inbox file. I use IPE, but I have toned down the settings as far as what it is allowed to delete.
Under 'Options -> Program -> Cleaning Options' I have set the 'Action on Uncleanable' to 'Rename' thus not allowing IPE to delete any files. If you look at the help files included with the program, it states, "Delete: Delete causes IPE to delete irrevocably any file that it finds has been infected with a virus. The file is first overwritten with 'D's and then set to zero length, so no recovery of the deleted files is possible." Ouch :\ Also, under the "Advanced Cleaning" button there are addional options that you may want to evaluate. Regards, JM Travis Crump wrote: > I hope you also filed a bug with the InnoculateIT people since this > definitely seems like the fault of the Antivirus software. Antivirus > programs like Norton protect e-mail by downloading the email through an > antiviral proxy so that it is scanned before it is passed to the e-mail > program. Since InnoculateIT actively blocks Mozilla from portions of > their website, I doubt they do this, but instead they just scan all > files being writen to the hard disk. The problem with this approach is > that by the time the virus attachment is being written to the harddrive, > it is already part of the file Inbox like all other e-mail messages(this > is the standard of storing e-mail). Then InnoculateIT goes, "file Inbox > has the BadTrans virus, lets delete the whole file so the user isn't > infected, oops there goes all your e-mail". I am sure you have already > tried this, but if not, check InnoculateIT's list of quarintine files > for the lost Inboxes.. > > Michael Collette wrote: > >> There's already a bug out on this, but I thought I'd also make mention >> of this in the newsgroup as I believe this to be critical. >> >> http://bugzilla.mozilla.org/show_bug.cgi?id=116443 >> >> I recently moved a friend of mine on over to Mozilla Mail and off of >> Netscape 4.7x. Things went pretty smoothly with the transition all in >> all. The usual hiccups of things being in different places and all >> that to get through. Some moaning about lack of a spell check, but >> that was the worst of it. >> >> Then a few days ago the BadTrans virus ended up in his mail. After >> many months of badgering him about not clicking on attachments I'm >> quite certain he didn't. The anti-virus software running >> (InnoculateIT) saw the nasty coming in and warned him about it. >> Certainly not the first virus he's had coming at him. Somewhere in >> this, his entire inbox was wiped clean, along with one other folder, >> seemingly at random. He's got a lot of folders. >> >> After about a day of sending out E-Mails to people to please resend >> anything recent he was back up and running again. Things were going >> pretty good for a few days. Then the other day he was just switching >> between one of his archived folders and the inbox. Poof, all gone! >> No more inbox, and one other folder wiped clean. This time no trace >> of the data, and not even so much as a dialog box. Didn't even get a >> feedback trace as there was no crash to instigate one. >> >> I wanted to get this up on the newsgroup here as this is about a real >> world a situation as I can think of. This user is not a power user by >> any means, but he does get quite a lot of E-Mail going in and out. >> He's lost some critical E-mail that he hadn't even had a chance to >> read yet, much less backup. I've got egg all over my face for even >> suggesting that he try Mozilla as a mail client. >> >> Spent the better part of the other day going over both Pegasus and >> Eurdora as an alternative for this user. Finally managed to convert >> everything on over to Eudora for him. I'm using KMail under FreeBSD, >> so not so much a concern for myself. Some learning pains here and >> there, but otherwise things are once again going well for this user. >> Eudora's addressing is kind of hokey compared to Moz, but otherwise >> excels in most other areas of importance in dealing with E-Mail. Data >> integrity being the most notable. >> >> I fully realize this is going to be taken by some on this group as a >> flame or just a troll. Perhaps it is, but it's also an honest story >> of my efforts in advocating Mozilla as a mail client. I know full >> well that most folks haven't had this kind of data loss with Mozilla, >> and I really don't know why this one user had the experience he did. >> I do know that this user isn't going to be trying Mozilla for E-Mail >> anytime soon, and this one time advocate is feeling really gun shy >> about doing so in the future. >> >> Later on, >> >
