Thanks for your information and help. Oh, gosh, it isn't a sin to use MS Word once in a while (and yes, I confess it, I was using Windows too).
Copying and pasting OLE objects from Office applications is extremely common, and one thing that open source alternatives like Open Office don't do a good job at. It is a fact of life that people copy things from documents, and MS Word is the most common application to do this from. Saying not to use MS Word to do this is not really an option. Maybe my question then is whether turning off smart quotes in Word will solve the problem. (Gosh, I could check that now, couldn't I?) Robert Nagle, idiotprogrammer, Austin, Texas > >when I view the sent email using Mozilla, > >a ? will replace characters like quotation marks and other things. > > > [...] > > >What I do is copy and paste things into the Mozilla email composer. > >First, I cut and paste a cover letter from a MS Word document. Second, > >I cut and paste a hyperlinked passage from one of my web pages. These > >are what gives me problems. > > > Yeah, right, *don't do that*! > > MS Word uses "smart quotes" - the top/bottom ones - instead of the > normal, standard double quotes. Since the smart quotes have no encoding > in US-ASCII and (ISO-8859-1, I think), you get that mess. > > Don't use MS Word for anything but composing paper letters (and better > don't use it at all.) Use the HTML editor in Mozilla. >
