Good concise response from Mr. Hamilton (who really is male, I assume, as 
opposed to Ms. Marks--apologies for my ignorance there). Glad to hear that 
resource-shifting is already occurring and that the computer terminals are a 
primary reason for the discrepancy between volume and capacity. The speed and 
specificity of the reply certainly puts me further to one side of the fence 
that I'm straddling.

Britt Robson
Lyndale

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