Good concise response from Mr. Hamilton (who really is male, I assume, as opposed to Ms. Marks--apologies for my ignorance there). Glad to hear that resource-shifting is already occurring and that the computer terminals are a primary reason for the discrepancy between volume and capacity. The speed and specificity of the reply certainly puts me further to one side of the fence that I'm straddling. Britt Robson Lyndale
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