The DSL/water billing thread quickly makes the pages of the Pioneer Press...that's responsiveness! http://www.pioneerplanet.com/docs/0518water.htm In addition to bulldog reporter David Hawley (who began making calls within an hour of my original post), I'd really like to thank the city staffers - including Vaman Pai and Ramon Morales -- who called me to follow through on the situation. They responded to my problem without defensiveness, and worked diligently to identify solutions. The only thing I'm unclear about after reading David's story is whether the city and Qwest will get together and make sure DSL self-installers know to add DSL filters on their water meters. It would be a shame to keep making people schedule repair appointments and waste employees' time all for a repair they can make themselves. But the city employees left me with the impression the need will be communicated to self-installers. I realize there are many, many bigger problems in Minneapolis than this. Still, I'm really proud the forum had something to do with this. We'll save some city installation employees some needless calls and the taxpayers some money, plus reducing estimated-bill headaches for residents. I'm a huge believer that lots of little problems solved by small acts of citizenship can add up to something big someday. Anyway, this is a fine example of members, media, and city employees working together...and it's not the first time this has happened, only the most recent. (And for the record, I did NOT called David or his editor - they read it here just like you.) This was a gas to be a part of. David Brauer King Field - Ward 10 _______________________________________ Minneapolis Issues Forum - Minnesota E-Democracy Post messages to: [EMAIL PROTECTED] Subscribe, Unsubscribe, Digest option, and more: http://e-democracy.org/mpls
