Hi Philip,
What I understand is X6-2 servers is Middleware systems (Exalogic Elastic Cloud X6-2 Hardware). Answer to your questions: 1. Are we tied into only being able to get support from Oracle? OS and firmware patching - Yes. And when you said hardware support with third party vendor then imagine when you replace PSU Jeremy Charoenphol M.S. Network systems Computer Consultant Mobile: +61 4 0187 1959 Important Information This message may contain confidential, proprietary or privileged information. If you are not the intended recipient, please notify the sender immediately and delete the message from your system. You should not copy or use it for any purpose, nor disclose its contents to any other person. E-mail transmission cannot be guaranteed to be secure or error-free. No guarantee is made that any attachments are virus free. This e-mail is provided by NetFibre Pty Ltd ABN 5012 9939 466. Although the information is believed to be reliable, we do not guarantee its accuracy and it may be incomplete or condensed. All opinions and estimates constitute those of NetFibre Pty Ltd or a NetFibre Pty Ltd corporate client. On Thu, May 23, 2019 at 12:00 PM <[email protected]> wrote: > Send msosug mailing list submissions to > [email protected] > > To subscribe or unsubscribe via the World Wide Web, visit > http://mexico.purplecow.org/m/listinfo/msosug > or, via email, send a message with subject or body 'help' to > [email protected] > > You can reach the person managing the list at > [email protected] > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of msosug digest..." > > > Today's Topics: > > 1. Support for Oracle X6-2 servers (Philip Yarra) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Wed, 22 May 2019 15:18:34 +1000 > From: Philip Yarra <[email protected]> > Subject: [msosug] Support for Oracle X6-2 servers > To: msosug <[email protected]> > Message-ID: > <CAOFYANRstCOMKbjitUDDr5kGXQ78RF7-v= > [email protected]> > Content-Type: text/plain; charset="utf-8" > > Hi all, > > this might seem an odd question, but bear with me... > > We have a number of Oracle servers running Solaris (10 and 11). They arrive > to us pre-configured for the medical software they run, and support was > provided by the local reseller. We recently decided to cease our service > contract with the reseller, and do our own support for the application. For > most of the fleet (X3-2 and similar) we have Interactive to provide > hardware support in case of failures. > > However, we have some X6-2 servers that Interactive say they can't support, > because "These devices can require a service password only available to > Oracle when certain replacements are made. The password is generated > dynamically based on the server and date and is only valid for a limited > time." > > So I guess it's a few questions: > 1. Are we tied into only being able to get support from Oracle? > 2. I assume the X6-2 servers would have been purchased by the original > reseller with hardware support - is there a way to find out, and get this > transferred to us? > 3. How do you get Oracle support for hardware? > > If anyone on this list has experience with this scenario, I'd love to hear > from you. Helpful suggestions would be greatly appreciated. > > Cheers > Philip > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > http://mexico.purplecow.org/pipermail/msosug/attachments/20190522/3fa258c4/attachment-0001.html > > ------------------------------ > > _______________________________________________ > msosug mailing list > [email protected] > http://mexico.purplecow.org/m/listinfo/msosug > > > End of msosug Digest, Vol 55, Issue 1 > ************************************* >
_______________________________________________ msosug mailing list [email protected] http://mexico.purplecow.org/m/listinfo/msosug
