Thanks Ben, I would definitely like to hear what you can find out from them.
Cheers Philip. On Mon, 27 May 2019 at 08:41, Ben Couldrey <[email protected]> wrote: > I don't represent the service organisation but I am seeking advice on this > point. > Ben > > On 27 May 2019 8:12 am, Philip Yarra <[email protected]> wrote: > > Hi Ben, > > thanks for the response. By saying I can do (almost) anything I want with > my own servers, are you saying that the information from Interactive - that > they can't provide hardware support for them due to the service password > that Oracle puts on them - is incorrect? > > Cheers, > Philip. > > On Sun, 26 May 2019 at 20:00, Ben Couldrey <[email protected]> > wrote: > > My inline comments are mostly mine, but echo Oracle's general policies: > > On 22/5/19 3:18 pm, Philip Yarra wrote: > > Hi all, > > > > this might seem an odd question, but bear with me... > > > > We have a number of Oracle servers running Solaris (10 and 11). They > > arrive to us pre-configured for the medical software they run, and > > support was provided by the local reseller. We recently decided to > > cease our service contract with the reseller, and do our own support > > for the application. For most of the fleet (X3-2 and similar) we have > > Interactive to provide hardware support in case of failures. > > > > However, we have some X6-2 servers that Interactive say they can't > > support, because "These devices can require a service password only > > available to Oracle when certain replacements are made. The password > > is generated dynamically based on the server and date and is only > > valid for a limited time." > > > > So I guess it's a few questions: > > 1. Are we tied into only being able to get support from Oracle? > It's your machine, you can almost [1] do what you want with it. For > perspective, I do not take my car to Bob's Car Service Centre... I take > it to the manufacturer's service centre - usually even after the > warranty expires. > > > 2. I assume the X6-2 servers would have been purchased by the original > > reseller with hardware support - is there a way to find out, and get > > this transferred to us? > Support contracts are not typically transferable between unrelated > entities. If you're a subsidiary company, or parent company of the > original owner, then perhaps that's possible. If the original hardware > support contract has expired, keep reading... > > > 3. How do you get Oracle support for hardware? > For Oracle systems purchased on the open market, you may obtain a > license for Oracle Solaris and integrated software by purchasing Oracle > Premier Support for Systems. You can also pay for Oracle Premier Support > Qualification Service. > > Feel free to reach out to me off-list and I can put you in touch with > someone to assist in getting the system back under vendor support. > Regards, > Ben > > > [1] So long as you do not breach any of Oracle's terms and conditions, > or obtain patches from third party providers, etc. > > -- > Ben Couldrey | Principal Solutions Engineer > Infrastructure Technologies > ORACLE Australia | Sales Engineering > > Office: +613 8616 3289 | Mobile: +61 417 386 077 > Level 5, 417 St Kilda Road, Melbourne VIC 3004 > > ↪ See SuperCluster, MiniCluster, SPARC Cloud, SPARC Servers at Oracle.com > > ORACLE Elite Engineering Exchange | Go EEE > > _______________________________________________ > msosug mailing list > [email protected] > http://mexico.purplecow.org/m/listinfo/msosug > <https://urldefense.proofpoint.com/v2/url?u=http-3A__mexico.purplecow.org_m_listinfo_msosug&d=DwMFaQ&c=RoP1YumCXCgaWHvlZYR8PZh8Bv7qIrMUB65eapI_JnE&r=fgPSHuZXK315EaA-0TLW5FZPCtxRltY6YrhgJWfXDD0&m=NKn5lIVxIGGYMBSFK0Jngwjuykt9l74cABeNzN-2UJE&s=_-vq56xJR1nnorBVHpL066khc1FcMhhOv-_2ZyAASfY&e=> > > >
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