They should not have told you to open a new ticket. You had the same issue, it should be moved to the other group for troubleshooting until the issue is resolved.
I had a SQL Cluster issue that had to be passed from SQL team -> Cluster team -> Windows Core team. Ended up being a completely broken wmi repo on the cluster node (was keeping the node from coming online.) Christopher Catlett Consultant | Detroit [MCTS_2013_small] Sogeti USA Office 248-876-9738 |Fax 877.406.9647 26957 Northwestern Highway, Suite 130, Southfield, MI 48033-8456 www.us.sogeti.com<http://www.us.sogeti.com/> From: [email protected] [mailto:[email protected]] On Behalf Of Frederic Le Royer Sent: Thursday, September 05, 2013 8:55 AM To: [email protected] Subject: [mssms] Client Notification fun Hi, About 2 weeks ago I noticed looking at the client operations that all operations were in an unknown state, I then did a quick test on an active computer by right clicking from the console then "client notification --> Download computer policy" and the notification prompt showed that the client selected was not online. Our infrastructure consist of a Primary site server running Windows 2008 R2 and SCCM 2012 SP1 CU2, the site server DB is on a standalone server running Windows 2008 R2 with SQL 2012 SP1, the only other role installed on the site db is the FSP and Reporting service point. Primary computer account is local admin on the sql box and full admin on the db itself. Looking at the log file on the site server I noticed these errors Bgbserver.log ERROR: The queue for BGB server doesn't exist. ERROR: BGB queue is not setup yet. Bgbmgr.log SQL MESSAGE: spLogEntry - ERROR: Cannot find server ID for server abcd.whatever.com ERROR: There are some error while processing sql ERROR: Failed to execute task class OnlineStatusProcessTask Also the bgb.box had like over 2000 bos file in the bad folder, I googled these errors but couldn't actually find anything, I then decided to get a support ticket open with Microsoft, 30 minutes later started working with the support guy. The bgb server is actually a component of the MP so we first tried to uninstalled the MP and reinstalled it, 15 minutes later same errors in the log files. The Microsoft support guy then recommended that I open a new ticket since we would have to get the SQL team involved. While waiting for the second call to happen I decided to try something, uninstalled the MP from the site server and reinstalled the MP on the site server DB, well guess what no more errors on any log files, I then ran the following query on the db and saw the list of online client starting to grown. select B.ServerName, A.OnlineClients as 'Online Clients' from Bgb_Server B left join dbo.v_BgbServerCurrent A on A.ServerID=B.ServerID order by 2 As we speak everything has been working, no more errors in any of the log files, all bos files are being processed successfully, if I right click on any computer from the console the client notification is now showing all systems as being online :) My question is, is there anyone that run the same kind of configuration that actually got the client notification running while having the MP installed on the site server? I have a second stand alone primary for all our global clients, the setup is exactly the same and I am facing the exact same issue. This one is a bit more complicated since the network is blocked to most sites, changing the MP to the DB server would require some network modification. Thanks
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