Hello folks
I wanted to ask a few questions around The Provider and its usage if I may please. I have a customer with a CAS and 2 PRI sites. They have quite a complex RBA model. They do all management against the CAS. They have 458 installed copies of the CM console and they have a fair number of administrators. Previously they had a single provider and were experiencing crashes on a fairly regular basis. Things that we have done to try and alleviate this issue: - We have increased the memory and threads that the provider can use. This helped a little - We have introduced a second provider and again this has helped some. The main issue with the provider on the CAS still exists. We could of course introduce a third provider and this might help but now we are in the position where in essence we are stabbing in the dark - there don't appear to be any good ways to get metrics on concurrent connections or loading on the provider itself. The only suggestion that I can make is to run the provider in its own process and to monitor this. Other things that I want to look at are to reduce the number of consoles which are deployed in the estate. There are a fair number of users who are on support and they really just use remote control. I know that this still does make provider connections, but only to check permissions for the user running it - does anyone have a handle upon how much less intensive this is than calling from the console? There is a project to implement SCorCH within the organisation and we'll look to moving some of the workloads into this at some point but does anyone have any additional ideas? Thanks Jason
