We have a similar environment, Cas + 2 primaries, about 400 console installs and no crashing issues.
Is there a given task that usually happens before the crash? Do you have any console addons? Are all the consoles at CU1 as well? Any errors in event logs on the CAS or local client? Does the console still crash on the Cas itself? That might be a good start to eliminate any network issues. -----Original Message----- From: Jason Wallace [[email protected]<mailto:[email protected]>] Sent: Friday, February 13, 2015 04:41 AM Eastern Standard Time To: [email protected] Subject: [mssms] Provider use Hello folks I wanted to ask a few questions around The Provider and its usage if I may please. I have a customer with a CAS and 2 PRI sites. They have quite a complex RBA model. They do all management against the CAS. They have 458 installed copies of the CM console and they have a fair number of administrators. Previously they had a single provider and were experiencing crashes on a fairly regular basis. Things that we have done to try and alleviate this issue: - We have increased the memory and threads that the provider can use. This helped a little - We have introduced a second provider and again this has helped some. The main issue with the provider on the CAS still exists. We could of course introduce a third provider and this might help but now we are in the position where in essence we are stabbing in the dark – there don’t appear to be any good ways to get metrics on concurrent connections or loading on the provider itself. The only suggestion that I can make is to run the provider in its own process and to monitor this. Other things that I want to look at are to reduce the number of consoles which are deployed in the estate. There are a fair number of users who are on support and they really just use remote control. I know that this still does make provider connections, but only to check permissions for the user running it – does anyone have a handle upon how much less intensive this is than calling from the console? There is a project to implement SCorCH within the organisation and we’ll look to moving some of the workloads into this at some point but does anyone have any additional ideas? Thanks Jason The information transmitted is intended only for the person or entity to which it is addressed and may contain CONFIDENTIAL material. If you receive this material/information in error, please contact the sender and delete or destroy the material/information.
