Ur's M.K.
"making impossible possible". ----- Forwarded Message ---- From: "[email protected]" <[email protected]> To: [email protected] Sent: Friday, 30 January, 2009 1:01:20 PM Subject: TECHNICAL SERVICE MANAGER OPENING WITH IBM!!! Hi, This is Sudha from Adecco India, Chennai. We have an urgent requirement with one of our esteemed clients IBM to be placed their permanent roles. Kindly go through the requirement given below. Designation: Technical Service Manager/ First Line Manager Eligibility: Minimum of 5 years work experience with at least 4 yrs in IT Services Must have minimum 1 year experience of formally managing people. Have understanding/experience of conducting annual appraisals, performance goal setting, mentoring, hiring, salary management Awareness of ITIL framework preferred People Management • Must have minimum 1 year experience of formally managing people. • Performance management & salary improvement • Regular feedback and counseling sessions • Skill gap identification, individual development planning and ensuring skill enhancement • Promotion, recruiting, training and re-verification of skills • Identifying potential areas of concern and pre-empting negative fallouts • Formulating retention strategies and succession plans Customer facing skills • Has experience of managing Customer relationships, operational control of the task, has good communications skills, experience of overseas Client an advantage. • Account Management and Client Relations • Ensuring high customer satisfaction and recovery of dissatisfied customers • Managing customer complaints and ensuring quick resolution of customer issues • Regular and timely reporting of service levels to the client Monthly and Quarterly Business Reviews and feedbacks • New business proposal, client presentation and engagement. • Responsible for analyzing business requirements and feasibility studies • Balancing Cost & Quality Task Management • Has experience of managing steady state operations. Managing service delivery for Incident, Problem & Change Management operations is an advantage. • Implementing a regular performance evaluation model in the team • Ensuring timely and high quality service delivery and SLA compliance • Ensuring process compliance as per the ITIL guidelines • Process control and improvement • Contingency planning and management. • Implement Service Improvement Plans and Performance Improvement Plans Audit & Compliance Has experience of managing Quality Control / Compliance. Creating awareness of various compliances and standards in the team Ensuring compliance to set standards and suggested guidelines of ITIL Audit related documentation and evidence maintenance. If you are interested; kindly send me your updated resume in word format or in RTF format along with the following Details. DOB: Sur name: Current CTC: Expected CTC: Joining Period: Awaiting your early response, Thanks & Regards Sudha Babu Disclaimer: The sender of this email is registered with naukri.com as Adecco India ([email protected], Plot No.17,S T Bed, 80 Ft ,Koramangala, Bangalore, India - 34) using Naukri.com services. The responsibility of checking the authenticity of offers/correspondence lies with you. If you consider the content of this email inappropriate or spam, you may: 1. Report abuse by forwarding this email to: [email protected] 2. You can also Block this Company from searching your resume in the database. Please note that Naukri.com does NOT endorse any requests for money payments, or sharing of bank account details. To be on the top of Employer's Resume Search Update Your Resume Now Your CV has only 30 seconds to impress a Recruiter. Use Resume Services & see the difference! Ads by Google Career Assessment Tests Jobs Available Partner Sites Find your dream match on Jeevansathi.com Get career advice on asknaukri.com Buy/Sell/Rent Property on 99acres.com Build your professional network on Brijj Sponsored Links Try visual studio 2008. It's Free Add more friends to your messenger and enjoy! Go to http://messenger.yahoo.com/invite/ --~--~---------~--~----~------------~-------~--~----~ ___________________________________________________________________ Welcome to Maa Vee Maa Kaa Nanbargal valai Kuzhu (Friendship Group)! This group is purely of the Youth, by the Youth and for the Youth. Utilize this group to post your views & messages. ___________________________________________________________________ To post to this Maa Vee Maa Kaa group, send your emails to [email protected] Regards, Owner, Maa Vee Maa Kaa. -~----------~----~----~----~------~----~------~--~---
