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M.K. "making impossible possible". ----- Forwarded Message ---- From: "[email protected]" <[email protected]> To: [email protected] Sent: Tue, 20 October, 2009 12:05:49 PM Subject: NSS- Sr.Engineer (BO-L-2) - Ericsson India-Gurgaon We have the urgent requirement for: Client: Ericsson India Pvt. Ltd. (www.ericsson.com) Position: Sr.Engineer – BO. Reports To: Leader or Manager of the function to which he/she is assigned. Experience: Minimum 4+ years of relevant experience of which at least one year must have been spent working on Ericsson GSM / AXE Systems or Complimentary products supplied by Ericsson. Location: Gurgaon. Responsibilities The NSS Engineer – BO is typically assigned to work with service quality assurance back office activities in an operations organization i.e. eTOM FAB. The primary purpose is to take full responsibility for second level preventive maintenance and system fault restoration. The position is also responsible for configuration changes within the scope of work as delegated by work area responsible. Fault remedy requiring on site presence is dispatched to the field operation organization. The position responsible will be required: • To work within well defined system support guidelines. • To prioritize faults to meet SLA/WLA. • To investigate faults/cause related to system/network problems. • To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible. • To ensure correct working methodology. • To be able to efficiently use tools like Alex and Primus. Authorities • Execute system configuration changes as per given access rights. • Authorized for raising CSR to next level of support in consultation. • Clearing of assigned Trouble Tickets. • Raise Work Orders towards the Field Maintenance organization. Main Tasks • Second level service problem restoration. • To handle and analyze Trouble Tickets and recommend timely actions and solutions to Trouble Tickets with guidance or supervision, when necessary. • To handle and execute the Change Request in stipulated time frame. • To Create WO to FM team when necessary. • Raise CSR towards ELS in consultation. • Perform second level Preventive Maintenance of nodes. • Acceptance testing of nodes. • Involved in upgrade/updates of live nodes. • Rollout of New Feature as per MOP • Ability to perform under time constrains depending upon the business requirements. Technical Competence • Telecommunications knowledge e.g. telephony switching principles, traffic concepts, telecommunication networks, signalling and product functional demands. • General understanding of AXE Traffic cases and Mobile Traffic cases. For complimentary products, broad knowledge of Unix operating system is essential. • Ability to independently perform tests in a prepared environment and as per given instructions. • Ability to prepare implementation instructions under supervision. • Ability to analyse and provide recommendations to Customer Service Requests and O&M queries of less complexity. • Good understanding of data transcript. • Working knowledge of support and supply processes. General Competence • Open minded, positive with a flexible attitude and willing to work in teams of diverse professional and cultural background. • Effective skills in oral and written communication. • Well-developed interpersonal skills. • Well organised, methodical and careful. • Reliable, conscientious and patient. • Self motivated and works well under pressure. • Customer oriented. • Ability to guide trainee engineers. • Ability to work as a member of a team. • Ability and willingness to learn. If you are interested please send in me your updated resume at without changing the subject line with the following details: Total IT Exp: Total Relevant Exp: Current CTC: Expected CTC: Joining Time/Notice Period: DOB: Current Location: Reason for Change: Alternate No.: Thanks & Regards Kapil RJT Compusolutions Pvt Ltd. [email protected] Contact : +91.124.4598334 URL: www.rjtcompuquest.com Disclaimer: The sender of this email is registered with naukri.com as RJT Compuquest (, 736 Udyog Vihar Ph - V Gurgaon, HR, GURGAON, Haryana - 122001) using Naukri.com services. The responsibility of checking the authenticity of offers/correspondence lies with you. If you consider the content of this email inappropriate or spam, you may: 1. Report abuse by forwarding this email to: [email protected] 2. You can also Block this Company from searching your resume in the database. Please note that Naukri.com does NOT endorse any requests for money payments, or sharing of bank account details. 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