Ur's M.K.
"making impossible possible" ----- Forwarded Message ---- From: "[email protected]" <[email protected]> To: [email protected] Sent: Mon, 13 September, 2010 7:29:28 PM Subject: !!! Excellent opening for program Manager - Infrastructure !!! Hi, Very good opening with CMM LEVEL 5 CO., for " Program Manager - Infrastructure" Job Title : Program Lead Relevant Experience (Yrs) : 6-8 YEARS Skills & Experience Required : Skills: Program Manager , Experience Required(Description) : 6-8 Years Technical & Professional Competencies: Understanding of Technology (Hardware & Software. Knowledge of Sales Process & the business nuances. Behavioral & Managerial Competencies. High self drive and confidence. Willingness to learn and work in teams. Good Leadership and Motovation Skills. Good problem solving skills and analytical skills. Effective communication and interpersonal s kills. Very Strong project management skills including successful management. Excellent Understanding of ITIL Process. Roles & Responsiblities : 1. To ensure implementation and maintenance of Quality Management Systems in the account. 2. To ensure that service norms committed to customer are met. 3. To ensure customer satisfaction by respon ding to all escalations regarding IT services. 4. To review IT performance with the customer periodically during on-going phase. 5. To act as a single point contact for the customer for all ITrelat ed issues. 6. To organize resources required for running the account / providing services as per SLA. 7. To ensure implementation of processes for all IT services covered in the contract. 8. To e nsure preparation of process documents for all services covered in the contract. 9. To escalate the quality issues beyond control to the higher ups & get the solution at the earliest. 10. To identi fy training needs & ensure that trainings are carried out to meet the quality service requirements of the account. 11. To ensure that customer complaints are resolved by taking corrective actions. 12. To evaluate engineer performance periodically. 13. To ensure control of risks and have mitigation in place 14. To conduct final audits for all services & to recommend for deviations. 15. To g enerate added revenue from the account 16. To help Operations Team to collect payments in time. Work location : Lucknow Kindly Mention all details and revert with updated CV. curr ctc exp ctc notice period Willingness to relocate Regards Preethi [email protected] Disclaimer: The sender of this email is registered with naukri.com as SPRP ([email protected], 45, CHENNAI, Tamilnadu - 600041) using Naukri.com services. The responsibility of checking the authenticity of offers/correspondence lies with you. If you consider the content of this email inappropriate or spam, you may: 1. Report abuse by forwarding this email to: [email protected] 2. You can also Block this Company from searching your resume in the database. Advisory: Please do not pay any money to anyone who promises to find you a job. This could be in the form of a registration fee, or document processing fee or visa charges or any other pretext. The money could be asked for upfront or it could be asked after trust has been built after some correspondence has been exchanged. Also please note that in case you get a job offer or a letter of intent without having been through an interview process it is probably a scam and you should contact [email protected] for advise. To be on the top of Employer's Resume Search Update Your Resume Now Your CV has only 30 seconds to impress a Recruiter. Use Resume Services & see the difference! Ads by Google Jobs Opening Hiring Jobs Partner Sites Find your dream match on Jeevansathi.com Get career advice on asknaukri.com Buy/Sell/Rent Property on 99acres.com Build your professional network on Brijj Sponsored Links Try visual studio 2008. It's Free -- ___________________________________________________________________ Welcome to Maa Vee Maa Kaa Nanbargal valai Kuzhu (Friendship Group)! This group is purely of the Youth, by the Youth and for the Youth. Utilize this group to post your views & messages. ___________________________________________________________________ To post to this Maa Vee Maa Kaa group, send your emails to [email protected] Regards, Owner, Maa Vee Maa Kaa.
