Hi Gary,

You should just use your purchased code while creating new account on
MLO cloud. You should create it yourself here:
https://sync.mylifeorganized.net/


I think the issue already resolved. The delay with emails seems to be
a spam filter problem on either side.

Please let me know if you have any questions or need more information.

Thanks!
Andrey.

On Mar 17, 11:54 am, Gary Cheng <[email protected]> wrote:
> Dear Sir,
>
> I tried to search mylifeorganized.net website hoping to find some link
> which will help solve my problem but I couldn't, so I send this
> message here.
>
> I purchased 24 months cloud sync service and was charged on Mar 9th,
> but I can not set up the synchronization so far and every time I tried
> I got the message "unkonwn login or incorrect password". Which means
> my account was not set up so far as I guess.  I don't understand
> what's wrong here or why it takes so long to set up my account. I send
> 3 emails to [email protected] but never got a reply.
>
> I wonder if some one can help me with this. FYI, my email for the
> cloud sync ID is [email protected]
>
> Thanks for your help.
>
> Gary Cheng

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