Hi Alan. Have you written to MLO Support at [email protected]?

-Dwight

 

From: [email protected] 
[mailto:[email protected]] On Behalf Of Alan Ming Kong
Sent: Wednesday, April 22, 2015 12:12 PM
To: [email protected]
Subject: [MLO] Re: Unable to add tasks or subtasks to my MLO file

 

I can't copy any tasks into a new file. It is so frustrating... A lot of work 
needs to get done and organized...

 

Help~~~

 

This error keeps coming up, every 3 months or so... Why?

On Thursday, March 12, 2015 at 3:46:26 PM UTC+8, Stéph wrote:

Hello Alan,

 

Have you tried it with a new MLO file - just set up a test file and try 
synching that. If you can add tasks to it, then the problem isn't Windows 8.1.  
It could then be a problem with a corruption in your MLO file.  That happened 
to me once - I was able to spot the corruption by opening the .xml file in 
another app (can't remember whether it was notepad, Word or something else) and 
looking for where the pattern of items parameters goes wrong.

 

Another way to look for and solve a corruption would be to copy sections of 
your MLO file into a fresh file and see when the problem with adding items 
comes back.  You can narrow it down to one project or a single item with the 
problem and then you'll have recovered almost all of your file in the new MLO 
outline.

 

Hope that helps,

Stéphane

 

 


On Friday, 6 March 2015 14:42:30 UTC, Alan Ming Kong wrote:

Dear all:

 

Most of my time with MLO was on Win 7, which was great. I switched to and used 
Win 8 for a short period of time, and now I am using Win 8.1. My MLO is 4.1.0 
Professional Edition.

 

I am unable to add tasks or subtasks in my MLO data file. I encountered the 
same issue on Win 7, and resolved it by Save As or Export and Import (sorry, 
cannot remember).

 

Now I have tried the same method to resolve the problem and failed. I have also 
tried Run the program as Administrator and Compatibility Mode of Win 7&8. None 
worked. I am really frustrated now as my MLO file contains a lot of my career 
and personal planning data.

 

Would greatly appreciate your help!

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