I've done something similar to the below with RT
(www.bestpractical.com/rt/). I configured another contact called
helpdesk that uses the email address of a configured queue in my RT
system. I then only send Critical/Warning/Ack's from Nagios to the
helpdesk system. When related requests are found in the helpdesk system
they are merged into 1 ticket, for example, a Critical HTTP alert on
Host A followed 30 mins later by an Ack from Nagios. They are merged
and a comment put in either on how it was resolved or current status.
On 6/18/2007 6:26 AM, Peter Edmonds had said:
>> On 6/18/07, [EMAIL PROTECTED]
>> <[EMAIL PROTECTED]> wrote:
>>
>>
>>> i`m kicking an idea around: combining nagios and eventum
>>> (eventum.mysql.com).
>>> The idea is to automagically create troubletickets from nagios alerts.
>>>
>
> I have setup Nagios to create troubletickets automatically in
> Dotproject before. Eventum should be even easier - from memory Eventum
> allows for tickets to be created via email. Just configure your
> notifications in Nagios to email to Eventum when a service / host
> check is CRITICAL and you are in business.
>
> For belt and braces, you could use only the acknowledgement
> notification to create the ticket. This will help control the number
> of tickets that get created, as the acknowledgement is (generally)
> generated by a human.
>
> Integrating your monitoring system with your ticketing system and your
> knowledge base / documentation store is the holy grail of sysadmins
> everywhere. When something blows up, the ticket gets created
> auto-magically and has the links to the breakfix instructions already
> in the ticket. I still haven't gotten to this stage yet :( Trying to
> get things "just right" is a PITA.
>
> Peter Edmonds
>
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