Patrik Båt wrote:
> Hello mailinglist!
>
> im trying to get a notification like this:
>
> in first hardstate, email staff. (notication 1)
>
> at the other notification (notification 2) im sending a SMS to the
> oncall.
>
> But the problem is, that on recovery im only getting a SMS due to the
> sms escalation is in use.
>
> Anyone have any good way to get this to work?
>
> 1. MAIL Problem
> 2. SMS Problem
>
> On recovery:
>
> 1. Mail Recovery
> 2. SMS Recovery
>
> with 2 escalations, i get like this:
>
> 1. Mail problem
> 2. Mail problem, SMS problem
>
> recovery:
>
> 1. SMS recovery.
>
> Config:
>
> # SMS
>
> define serviceescalation {
> host_name *
> service_description *
> first_notification 2
> last_notification 3
> notification_interval 0
> contacts oncall
> }
>
> define hostescalation {
> host_name *
> first_notification 2
> last_notification 3
> notification_interval 0
> contacts oncall
> }
>
> # MAIL
>
> define serviceescalation {
> host_name *
> service_description *
> first_notification 1
> last_notification 1
> notification_interval 10
> contacts sysadmin.reports
> }
>
> define hostescalation {
> host_name *
> first_notification 1
> last_notification 1
> notification_interval 10
> contacts sysadmin.reports
> }
>
> i have tried with diffrent last_notifications and so on, but with no
> luck.
>
> Regards Patrik BÃ¥t.
>
Try using a separate escalation for the recovery events. The recovery event
is the last numbered event so it's hard to catch without a specific
escalation. Example:
define serviceescalation {
host_name *
service_description *
first_notification 1
last_notification 0
notification_interval 0
contacts sysadmin.reports,oncall
escalation_options r
}
define hostescalation {
host_name *
first_notification 1
last_notification 0
notification_interval 0
contacts sysadmin.reports,oncall
escalation_options r
}
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