Well, I hate to say I did this but, I once told a client that I could not polish her nails because she was late again. It was true, I had a client waiting. I said you were almost 15 minutes late and it is not fair to my client behind you to wait.?She is the type who is NEVER without polish. She wants her nails a "sexy" length, etc.?Now, I had threatened this a few times, hoping she would get the message. Needless to say she was not happy, but I stood my ground. She had to come back the next day for polish. She has not been late since, and if she has to be it is only 5 minutes. She also calls if she is going to be late.?I've been doing her nails since 1995, and "danced" at her wedding recently.(except for the month in?1998 or so when we fired each other,chuckle)?lol There are some people who will not pay attention unless it costs them, and not necessarily money. If you lose this client who is stressing you out, so be it. What have you lost? How many clients has she sent you? How much stress does she cause? How will you feel if she does not ever darken your door again? You have to ask yourself these questions, then act accordingly. Genie Webber Alabama
-----Original Message----- From: shannon <[EMAIL PROTECTED]> To: [email protected] Sent: Tue, 28 Oct 2008 7:51 pm Subject: NailTech:: Re: was Hand filing NOW needy clients Oh believe me I have tried that too,? she just doesn't care or doesn't have a clue.? I don't know.? I will keep trying though.? Oh BTW this is the same lady that I mentioned in the other post. LOL. [EMAIL PROTECTED] wrote: I also have one lady,? that looks after every polished nail.? And then says, every time,? oh should I get one coat or two,? I say its up to you,? so no matter which I do, she comes in next time oh maybe I should do just one coat,? or maybe I should do two coats this time.? UUURGHHHHH? she drives me crazy.? Not to mention the ten thousand colors to try on before she decides on probably the one I had picked out for her,? or her usual same few,? 45 min. manicure turns into 1 1/2 hours.? No kidding.? I want to fire her so bad.? ? Shannon Shannon, I too have a few "needy" clients. :) Bless their hearts. I tell them to come in a little early to pick their polish/wash ect. I have X amount of time for your appointment and one right after you. Or say when she comes in and starts being indesisive (sp?) about her polish, that there is a client right behind her and we need to hurry some. Smile. Even if there is not, there might be one day. It works. Genie Webber Alabama McCain or Obama? Stay updated on coverage of the Presidential race while you browse - Download Now! --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/NailTech?hl=en -~----------~----~----~----~------~----~------~--~---
