Well Karen you inspired me again, like usual. Will pull out all those old addresses and contacts and send some info!!!!!!! Thanks Karen!!!!!!!! diana from indiana
At 09:14 AM 7/21/2009, you wrote: >A few days ago I sent out an email to about 14 clients that I haven't seen >in a few weeks...along the lines of: > > "Need some pampering? Hey Lady, it's been way too long since I last saw >you...hope all is well with you? I've had some health challenges in the >last couple of months, but I'm so grateful to be back in the salon full >time, now. I'd love to just see you to catch up, but I'd really enjoy >scheduling some "buff 'n' fluff" time with you, too! Just let me know...blah >blah blah" > >I sent it BCC, so they didn't get the feeling it was a group email...and >have had several responses saying "Thank you so much for the note, I miss >you, I can't afford you right now, but will be back just as soon as I >can...etc." > >Today I got an email from one saying she was so relieved to hear from me. A >few weeks ago she had emailed me asking for an appointment, but since I >never responded, thought I'd dumped her because she could only afford an >"Xpress Pedi" (rather than the full one she used to get). WHAT??? OMG! I was >so stunned! > >I just wrote her back with my sincere apologies for missing her email, and >reassuring her that whatever level of service she needed I would cheerfully >provide! (I think I told her that SHE could schedule time to clip a single >nail as far as I'm concerned!!) > >Two lessons here... > >1. it's a good idea to check in with clients you haven't heard from in a few >weeks...you never know what the situation is! > >2. Communications with our clients is tricky...be sure that your clients >know that you will ALWAYS get back to them as soon as possible...and if you >don't they should feel free to try again because emails, voice mails and >texts can all go astray! > >Yikes! > >Karen >Key West > > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/NailTech?hl=en -~----------~----~----~----~------~----~------~--~---
