Wow, another great article, 7 Tips on Keeping Customers For Life by Jeff Wuorio

Loved a couple of quotes, because WE ALL have seen this in our salons 
and co-workers.

"If the business can't deliver on basics, then any other steps will 
be wasted effort," says Ruth Stevens

Many businesses wait for customers to "prove" their worth before they 
start to take steps to cement the relationship.

"Don't adopt the mindset that a customer must 'earn' their way into 
your good graces as a business," says Erin Duckhorn

http://businessonmain.msn.com/knowledgeexchange/articles/salesandmarketing.aspx?cp-documentid=18533295&source=msneditorial&gt1=25049
 


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