Very nice article... thanks Diana!!

-Val

--------------------------------------------------
From: "Diana Bonn" <[email protected]>
Sent: Friday, September 18, 2009 7:18 AM
To: <[email protected]>
Subject: NailTech:: 7 tips/customers

>
> Wow, another great article, 7 Tips on Keeping Customers For Life by Jeff 
> Wuorio
>
> Loved a couple of quotes, because WE ALL have seen this in our salons
> and co-workers.
>
> "If the business can't deliver on basics, then any other steps will
> be wasted effort," says Ruth Stevens
>
> Many businesses wait for customers to "prove" their worth before they
> start to take steps to cement the relationship.
>
> "Don't adopt the mindset that a customer must 'earn' their way into
> your good graces as a business," says Erin Duckhorn
>
> http://businessonmain.msn.com/knowledgeexchange/articles/salesandmarketing.aspx?cp-documentid=18533295&source=msneditorial&gt1=25049
>
>
> >



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