Diana, Thank God you were there shoving her out the door... God Bless. Arpi Sekeryan Sent from my Verizon Wireless
-----Original Message----- From: Diana Bonn <[email protected]> Date: Thu, 24 Sep 2009 06:34:39 To: <[email protected]> Subject: NailTech:: bad night last night/emergencies Jeez, bad bad night last night. Heather, a top sylist in town, was there (a friend that I have worked with on and off for about 5 years), a brand new stylist, her first day, and me were the only ones at the salon last night. Just a slow night because no one was working, The two of us were slammed with clients, new girl hangin around. Heather has a couple waiting for her, one sitting in her chair, and an elderly lady sitting in another chair processing.Thank God, the client I had was also a client of Heathers. I hear, but cannot see Heather, talking to someone on the phone, phrases, like "Oh My Gawd, what happened?" :Do you want me to come?" "What is wrong? ""Where are you?" I knew something was wrong, my client knew something was wrong, jumped up, walked over as she is on the phone, finishing up her client, and see her shaking. I stand there and wait. Went back and sat down, and heard her saying more things, then dead silence. I jump up again, and walk over there,and she has tears going down her face, she is explaining it is her dad. So I say, "Get out of here, NOW!" She has 4 clients, no one experienced to take them over, she says "I can't, I'll finish up." I said, "Get the hell out of here. we will finish up, let me call your other clients" She just finished the gal in her chair, getting me numbers to call the rest of her clients, Thank Gawd, the couple says, "hey, go we can come back". and she says "no, I can do you guys". The couple look at me, I shake my head no, and they insist that they are leaving!!! I am on the phone with her clients, cancelling, and get up to get her out of there, and she is frigin rinsing the hair of the elderly lady, tears running down her face. I say HEATHER, get OUT OF HERE!! She just looks at me, kind of in shock, not comprehending anything and i frigin leaned over and said to this lady (who I have never met in my live) "Heather has to leave, Leslie will finish you". This lady, who I wanted to knock out, just looked at me and said, well guess that is okay for now, but no cut, just dry. Okay lady (use that term loosely), don't you get it? What don't you understand??? Wanted to back slap her. The new girl did a wonderful job finishing up the old bat, Heather got out of there, and got to the hospital just in time to talk to her Dad, and within an hour of the phone call he had died. The rest of the evening was making phone calls, answering phone calls, at one time I had the salon phone on one ear, and my cell phone on the other. Ran an hour behind. Jeez, what a night. But the frustrations of client that don't care, just drives me up a wall. Had a tech one time have emergency surgery, and clients were upset about their nails. Get a life!!!!!!! diana from indiana --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/nailtech?hl=en -~----------~----~----~----~------~----~------~--~---
