Karen,
You hit the head on the nail!!!! The truth of the matter is our clients pay for the EXPERIENCE and the services are the add-ons. The Experience is even more important during these difficult economic times. Salon guest need to feel our gratitude and appreciation for every salon visit. It's also about the perceived value.what I get vs what I pay for. LaShaun Brown-Glenn Speaking On Point www.speakingonpoint.com From: [email protected] [mailto:[email protected]] On Behalf Of KeyzKaren Sent: Thursday, March 04, 2010 8:18 PM To: [email protected] Subject: RE: NailTech:: Hello Everyone~~~~ Question...... Subject: NailTech:: Hello Everyone~~~~ Question...... what other items would YOU be looking for if you were new to the industry OR you were transferring from another salon and you had some experience? Keep in mind - this manual will not be including the normal operations of the salon. Client building techniques [like pre-booking, referral systems, reward programs, etc.] and marketing and promotions as a module Upselling, add-on services, retailing good home care and cross promoting in the salon to increase ticket values Client retention and loyalty building to help keep the clients you do bring in I feel these 'people skills' are every bit as important as doing a good service.if you want to be successful. Good luck1 Karen Key West -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en.
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