There is value in teaching new techs and experienced ones(notice I
didn't use the word "old" there) some tools for talking to clients in
crisis. Over the years I've had a suicidal client, clients who's
husbands walked out and countless other clients in crisis or life
changing situations. When I had the one who was suicidal, I enlisted
the aid of another client who was a pshychologist. I just didn't
know what to say to someone who wanted to end their life. Her advice
helped enormously and I have since added to those skills. At
christmas, I had a 75 year old client walk through my door....her
husband had beat her up badly. I've known this woman 10 years, she's
sobbing in my chair with a black eye, badly bruised from toes to
neck.....I had to address it and thank God I had some good words come
out of my mouth. Words that didn't corner her into doing things she
wasn't comfortable with, or express my outrage.
I believe we all need skills for extreme situations like this and
just maybe sometimes we help people through tough times.
Holly Cliffe
[email protected]
Vancouver, BC (where we are still coming down from Olympic fever)
On 4-Mar-10, at 6:18 PM, KeyzKaren wrote:
Subject: NailTech:: Hello Everyone~~~~ Question......
what other items would YOU be looking for if you were new to the
industry OR you were transferring from another salon and you had
some experience?
Keep in mind – this manual will not be including the normal
operations of the salon.
Client building techniques [like pre-booking, referral systems,
reward programs, etc.] and marketing and promotions as a module
Upselling, add-on services, retailing good home care and cross
promoting in the salon to increase ticket values
Client retention and loyalty building to help keep the clients you
do bring in
I feel these ‘people skills’ are every bit as important as doing a
good service…if you want to be successful.
Good luck1
Karen
Key West
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