It's not anything I haven't heard yet, I really appreciate that you realize I am as in the dark as everyone else :o)
Holly L. Schippers CND Education Ambassador [email protected] c Visit cnd.com for the latest in products, education and nail fashion! Date: Wed, 26 May 2010 00:15:56 -0700 From: [email protected] Subject: Re: NailTech:: Shellac To: [email protected] Ahem. I am clearly on rants tonight... but really? Holly, trust me, I totally appreciate your job as an EA... I used to be an educator for TT... so this is in no way directed at you personally. But this just HAS to be said... To Creative Nail Design: Too much demand for your product? Unimaginable? I thought more of you as a company than this. Shellac is fantastic! You formulated it, you applied for a patent, you worked the whole product out from concept to launch. Do you really mean to tell me when you started hyping your product with every resource in your arsenal 6 weeks before the launch date that YOU chose, you REALLY thought that you had enough product in production (never mind on TIME) to meet the demand YOU were creating? I may only be a second year Marketing student, but I am pretty sure I learned in Business 101 that all you do by making claims you don't deliver on is MAKE YOUR CUSTOMER MAD. I counted on you to do as you PROMISED to me... have the product fully launched on May 1st. You have been good to me in the past, so I PROMISED this to my clients. When you didn't deliver, I looked like a jerk. And I don't take kindly to looking like a jerk. So, I ask again... What demand did you think you were creating? You are a multimillion dollar company with a great reputation... did you HONESTLY think you had this launch under control?! If not... if this is beyone even your wildest dreams... at least say so. A "We had estimated initial sales at 20,000 bottles so we made 30,000. We are at 50,000 and counting! Thank you for your support, and we are kicking it into overdrive to get these filled. Thanks for your patience!" would be in order if that was the case. This whole launch has just been handled incredibly poorly, and I expect so much more from you, CND. People preordered product they still have not received. And the lamp delay? Don't even get me started on that. You can do so much better than this, Creative, and I hope you heal my broken heart by learning from this debacle. I love you, but I need to be treated better than this... Thanks, nail peeps... that one has been simmering for awhile.... :) Michelle Cordes, Owner/Licensed Nail Technician The Nail Spa in Silverdale, Washington "The spa for your hands and feet since 1997" www.myspace.com/thenailspa From: Holly L. Schippers <[email protected]> To: Kelley Marie <[email protected]>; "[email protected]" <[email protected]> Sent: Tue, May 25, 2010 3:57:12 PM Subject: Re: NailTech:: Shellac Yes all distributors are having this trouble, the level of demand was unimaginable!! Sent via BlackBerry® Holly L. Schippers CND Education Ambassador P 641-660-4058 -----Original Message----- From: Kelley Marie <[email protected]> Date: Tue, 25 May 2010 18:28:04 To: <[email protected]> Subject: NailTech:: Shellac I am having a hard time getting additional product for the CND shellac, is anyone else experiencing this ? I ordered my lamp the first of may and still haven't seen it. Tried to order 3 more bottles of top base and tutti fruiti. My ordered was canceled because they were out of stock I am ordering from Industry source. Kelley Marie -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. _________________________________________________________________ Hotmail is redefining busy with tools for the New Busy. Get more from your inbox. http://www.windowslive.com/campaign/thenewbusy?ocid=PID28326::T:WLMTAGL:ON:WL:en-US:WM_HMP:042010_2 -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en.
