I will not refund the money, period. No other business does. I will allow re-gifting. They can give it to some one else if they want. I put an expiration date on it, but I will honor it 20 years later if they still have it, however, if they make an appointment, then no show or cancel less than 24 hours before the appointment, they forfeit the full value of the GC.
Katherine Sent from my iPad On Nov 14, 2010, at 11:50 AM, Michelle Cordes <[email protected]> wrote: I haven't had to use it often... but I WILL give money back if it comes down to it... ONCE. My continued time to make a client happy who will never be happy costs much more in the end than just returning their money, thanking them kindly, and sending them off with a shrug. :) I generally take 2 tries to fix it for free... after that, I start considering sending them elsewhere.... and if has been under my 2 week guarantee window, that includes a refund.... (unless of course, they have been occupying open time that I didn't need for a paying client anyway... LOL.... it's all about the bottom line....) Michelle Cordes, Owner/Licensed Nail Technician The Nail Spa in Silverdale, Washington "The spa for your hands and feet since 1997" www.michellecordes.com From: "[email protected]" <[email protected]> To: NailTech <[email protected]> Sent: Sat, November 13, 2010 10:06:25 PM Subject: Re: NailTech:: Help! I have always had a policy: I will cheerfully repair, replace or remove any product if the application is not acceptable. No money back. KeyzKaren Sent via BlackBerry by AT&T From: Michelle Phoenix <[email protected]> Sender: [email protected] Date: Sat, 13 Nov 2010 19:15:30 -0500 To: [email protected]<[email protected]> ReplyTo: [email protected] Subject: Re: NailTech:: Help! I had a client like that. She insisted I refund every gel mani i did on her b/c of "bubbling". She was always too far away for me to get a look and I didn't dare risk my reputation so I just kept refunding her. Lo and behold, after her wedding I nevers saw her again. I now think she was basically stealing services from me to grow her nails out for her wedding and then to have nice nails on the big day. I am as mad at myself as I am at her because I doubted myself and let her steal from me. Let go of your worry about this client, unless focusing on it gets your mind off your real pain. You are terrific at what you do and a single dissatisfied client can't ruin your reputation. We can't please everyone all of the time. xoxoxo M- Michelle Phoenix - Elite Nail Technician Wet Paint Nail Spa www.wetpaintnailspa.com On Nov 13, 2010, at 6:38 PM, Lynnette Madden <[email protected]> wrote: Hey everyone.... I am in a mood and not sure what I should do. I will be brief : Newer sog client. About four times. EVERY SINGLE FREAKING TIME she got them done I got a phone call a day or so later. * first time.. Lynnette, my ni chip got a chip. Called back later that day,hubby tells me it happened as she took out her dentures. She never fessed up to it. *as I was curing her at another appointment, she put her one finger on another while curing the top coat. I buffed that area, small mind you, to a high shine because I did not have time to redo it. She called the next day to say it was not shiny in the one spot. I told her what she did, but come back for me to redo. She did the SAME DAMN THING, but this time her finger stuck....cured...to each other. Third time she calls to say she has bubbles on one thumb. When she came, I swear you needed a MICROSCOPE to see two little things. Comes in this week and says she cannot afford to keep this up. Brings in some $#!t from QVC and wants my opinion on it. (some pink "gel"polish) I did two coats of gelish base and we polished. Yesterday she called to say the polish came off on a corner of one nail. I have not called her back. Buenos dias! Lynnette Diaz-Madden www.facebook.com/nailtech www.salon29.net Salon 29-where pampering and personal attention is on its way! -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en.
