Years ago before the recession I did price my fills $10 higher for a 4- week fill. I only have 1 client that stretches it that long, so I really didn't see the need for it once the economy went bad. I don't have time in my schedule anymore to regularly book 3-week fills, so everyone has to be on a 2 week standing appt. or they risk not being able to get in for another month or so.
But I am pretty strict with my cancellation policy & clients know I will fire them if they abuse it. Earlier this year 1 client had steadily become a problem.....constantly running late & forgetting her standing 2 week appt. The last straw was about a month ago when she forgot her appt. even though I gave her a reminder call the night before. She was the only 2 week standing appt. that I did this for & it's not like she was old & feeble. So when she doesn't show up on time, I decide to not call her. I'm outside decorating the salon for Halloween when she pulls up 40 MINUTES LATE! She asks me "well, can't you do a little something to them?" as she wiggles her fingers in the air. I told her no, that I'd texted my next client to come in early, so we didn't have time. Plus I let her know how the client before her had wanted a pedicure, but couldn't get one because yesterday SHE had confirmed SHE was coming for her nail appt. So I told her that I lost that income for the hour, plus the pedicure income I could've had, plus my other client had to do her own toenails. In all fairness I did not fire her. She fired herself. I gave her the choice of paying me the $30 she owed me for her missed manicure appt. or I could take her off my books. She chose to get off my books. So for a measly $30 she has blown the chance of me EVER taking her back as a client. And that's the way it goes when you have a business to run....I didn't lose sleep over it or feel bad for her at all. I filled her every 2 week appt. at 4pm with a friend of hers that very week! Jill Wright Bowling Green, KY. On Oct 29, 10:37 am, Angie <[email protected]> wrote: > What about setting your price for a 3 to 4 week fill and giving a few > dollars discount for 2 weeks. Maybe that would be less confusing. I am > struggleing with this also. Maybe the answer would be a strickter cancelation > policy. > > Jess in WA <[email protected]> wrote: > > > > > > > > >I used to do this years ago. I ended up having clients come in 1 day > >short of the 3 week or 4 week mark so they would not have to pay > >more. It became annoying because they couldn't keep a standing ever > >and would get frustrated when their day before the 3 week went away, > >I would suggest doing a 2 week price, then a 2.5+week price for $5 > >more and leave it at that. I don't do it anymore because I price now > >based on 3-4 weeks and if they want to come in more often thats up to > >them, but I have very few who come in at 2 weeks because their nails > >look too good. Repairs aren't typically a problem except for a few > >and God knows what they do to their nails!! > > >-Jess > > >On Oct 29, 9:45 am, "Laura Merzetti" <[email protected]> wrote: > >> Hey gang, > > >> I'm thinking of changing my rebalance pricing to reflect the longer > >> intervals my clients are starting to go in between appointments. I'm > >> thinking a 2-week, 3-week and 4-week charge. Right now I only have one > >> price. > > >> My clients currently go between 3-4 weeks successfully. I'm beginning to > >> see a trend the past few months where they are now calling or messaging me > >> to push out their appointment by another week or so. When they do finally > >> come in, they have breaks ("that just happened yesterday!") or lifting, > >> the > >> nails are unbalanced and just look ugly. Not to mention, I'm seeing the > >> impact of less revenue. I include 2 free nail repairs at each > >> appointment; > >> magically they never seem to have more than that. > > >> For those of you who do this successfully, how has it changed your > >> business? > >> I would like to hear any pros and cons, especially how to positively spin > >> it > >> for clients. Should I just not shorten the nails so much at each > >> appointment ? :P > > >> Thanks a bunch. > > >> Laura M. > > >-- > >You received this message because you are subscribed to the Google Groups > >"NailTech" group. > >To post to this group, send email to [email protected]. > >To unsubscribe from this group, send email to > >[email protected]. > >For more options, visit this group > >athttp://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en.
