I agree...it's the attitude! You weren't ready yet...and now you are! Karen Hodges
________________________________ From: Arpi Sekeryan <[email protected]> To: "[email protected]" <[email protected]> Sent: Sun, October 30, 2011 7:48:56 PM Subject: Re: NailTech:: Re: Appointment Stretching Pati, You'll be busy in no time! Sent from my iPad On Oct 30, 2011, at 7:41 PM, Pati Schembari <[email protected]> wrote: > I guess I need that backbone too. > I have always said that when clients know/think you are busy they clamor to >make all their appointments and their friends want you too... For some reason, >well because I was sick and was slowly rebuilding both my body and my business >..I have not acquired that "busy" attitude again.... BUT I know that I need to >(me..myself) in order to be successful again. I have a wonderful salon, I do >great nails, I am clean, I am not overpriced, nor am I as cheap as the Asian >salons ( not saying that as a slur, but I seriously I do not know if they are >nss salons, however I do know they are Asian/oriental, cheap and clients do >not >need appointments) .... I just need to get more clients. So for the time being >I >don't want to be a nail nazi...I have always killed them with kindness, and >wowed them with my nails, and that has usually worked! People don't know I am >here...many don't know that I have moved back from Florida... My kids are >grown, >so I am not involved in the PTA or scouts... I know I should probably get >involved with the rotary or some adult groups...I just haven't yet. Maybe I >should go to a local weight watchers group just so I can meet potential >clients! >A perk would be the weight loss!! LOL! I don't belong to a gym either...I have >to start being more visible in town. I have a feeling this year will pick >up...I personally think many of my old acquaintances and/ or clients shyed >away >from returning to me because they knew how sick I had been...for whatever >their >reasoning was. But..I am better now and look more like myself these days so I >think THIS will be the year for growth. I am going to start advertising >locally, >even hanging flyers and putting business cards in local stores... > I always try to remember what it felt like when I was a client getting my > nails >done...and that is how I treat my clients. I LOVED not getting charged for >repairs...I loved a few wisps or quick nail art that my tech would give me >gratis...I loved that she was good at what she did..and I showed her my >appreciation in being her client and tipping her nicely. I KNOW that sometimes >there is a sick grandchild, flat tire etc... And while I can.. I will >accommodate them...when I can't ...well we will cross that bridge when we get >to >it. > > Ok sorry for the ranting...I have been in the house all day cooking for >everyone that is staying here cause they lost power because of this freakish >blizzard we had yesterday!!! (10 inches of snow and a 1/2 million trees that >came down) > Thanks for all the suggestions! > > > Pati > > On Oct 30, 2011, at 11:04 AM, "Laura Merzetti" <[email protected]> wrote: > >> Jill this is a great strategy, thanks for the great response. I think what >> I'm getting is I need to grow a backbone :) >> >> Laura >> >> >> -----Original Message----- >> From: [email protected] [mailto:[email protected]] On Behalf >> Of Jill in Ky >> Sent: October-30-11 2:15 AM >> To: NailTech >> Subject: Re: NailTech:: Re: Appointment Stretching >> >> Years ago before the recession I did price my fills $10 higher for a 4- week >> fill. I only have 1 client that stretches it that long, so I really didn't >> see the need for it once the economy went bad. I don't have time in my >> schedule anymore to regularly book 3-week fills, so everyone has to be on a >> 2 week standing appt. or they risk not being able to get in for another >> month or so. >> >> But I am pretty strict with my cancellation policy & clients know I will >> fire them if they abuse it. Earlier this year 1 client had steadily become a >> problem.....constantly running late & forgetting her standing 2 week appt. >> The last straw was about a month ago when she forgot her appt. even though I >> gave her a reminder call the night before. She was the only 2 week standing >> appt. that I did this for & it's not like she was old & feeble. >> >> So when she doesn't show up on time, I decide to not call her. I'm outside >> decorating the salon for Halloween when she pulls up 40 MINUTES LATE! She >> asks me "well, can't you do a little something to them?" as she wiggles her >> fingers in the air. I told her no, that I'd texted my next client to come in >> early, so we didn't have time. Plus I let her know how the client before her >> had wanted a pedicure, but couldn't get one because yesterday SHE had >> confirmed SHE was coming for her nail appt. So I told her that I lost that >> income for the hour, plus the pedicure income I could've had, plus my other >> client had to do her own toenails. >> >> In all fairness I did not fire her. She fired herself. I gave her the choice >> of paying me the $30 she owed me for her missed manicure appt. >> or I could take her off my books. She chose to get off my books. So for a >> measly $30 she has blown the chance of me EVER taking her back as a client. >> And that's the way it goes when you have a business to run....I didn't lose >> sleep over it or feel bad for her at all. I filled her every 2 week appt. at >> 4pm with a friend of hers that very week! >> >> Jill Wright >> Bowling Green, KY. >> >> On Oct 29, 10:37 am, Angie <[email protected]> wrote: >>> What about setting your price for a 3 to 4 week fill and giving a few >> dollars discount for 2 weeks. Maybe that would be less confusing. I am >> struggleing with this also. Maybe the answer would be a strickter >> cancelation policy. >>> >>> Jess in WA <[email protected]> wrote: >>> >>> >>> >>> >>> >>> >>> >>>> I used to do this years ago. I ended up having clients come in 1 day >>>> short of the 3 week or 4 week mark so they would not have to pay >>>> more. It became annoying because they couldn't keep a standing ever >>>> and would get frustrated when their day before the 3 week went away, >>>> I would suggest doing a 2 week price, then a 2.5+week price for $5 >>>> more and leave it at that. I don't do it anymore because I price now >>>> based on 3-4 weeks and if they want to come in more often thats up to >>>> them, but I have very few who come in at 2 weeks because their nails >>>> look too good. Repairs aren't typically a problem except for a few >>>> and God knows what they do to their nails!! >>> >>>> -Jess >>> >>>> On Oct 29, 9:45 am, "Laura Merzetti" <[email protected]> wrote: >>>>> Hey gang, >>> >>>>> I'm thinking of changing my rebalance pricing to reflect the longer >>>>> intervals my clients are starting to go in between appointments. >>>>> I'm thinking a 2-week, 3-week and 4-week charge. Right now I only >>>>> have one price. >>> >>>>> My clients currently go between 3-4 weeks successfully. I'm >>>>> beginning to see a trend the past few months where they are now >>>>> calling or messaging me to push out their appointment by another >>>>> week or so. When they do finally come in, they have breaks ("that >>>>> just happened yesterday!") or lifting, the nails are unbalanced >>>>> and just look ugly. Not to mention, I'm seeing the impact of less >>>>> revenue. I include 2 free nail repairs at each appointment; magically >> they never seem to have more than that. >>> >>>>> For those of you who do this successfully, how has it changed your >> business? >>>>> I would like to hear any pros and cons, especially how to >>>>> positively spin it for clients. Should I just not shorten the >>>>> nails so much at each appointment ? :P >>> >>>>> Thanks a bunch. >>> >>>>> Laura M. >>> >>>> -- >>>> You received this message because you are subscribed to the Google Groups >> "NailTech" group. >>>> To post to this group, send email to [email protected]. >>>> To unsubscribe from this group, send email to >> [email protected]. >>>> For more options, visit this group >> athttp://groups.google.com/group/nailtech?hl=en. >> >> -- >> You received this message because you are subscribed to the Google Groups >> "NailTech" group. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]. >> For more options, visit this group at >> http://groups.google.com/group/nailtech?hl=en. >> >> >> -- >> You received this message because you are subscribed to the Google Groups >>"NailTech" group. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >>[email protected]. >> For more options, visit this group at >>http://groups.google.com/group/nailtech?hl=en. >> > > -- > You received this message because you are subscribed to the Google Groups >"NailTech" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to >[email protected]. > For more options, visit this group at >http://groups.google.com/group/nailtech?hl=en. > -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en.
