Way to go Laura! Sent from my iPad
On Nov 2, 2011, at 10:33 AM, "Laura Merzetti" <[email protected]> wrote: > Just wanted to let everyone know I did this today with my worst offender and > it worked beautifully J I gave her 2 options only, and told her going > forward she would be looking at very limited availability to reschedule her > appointments. She apologized for being an inconvenience and will no doubt > handle her crap differently in the future. > > I love this list ! > > Laura > > From: [email protected] [mailto:[email protected]] On Behalf > Of Karen > Sent: October-31-11 11:04 AM > To: [email protected] > Subject: Re: NailTech:: Re: Appointment Stretching > > I agree...it's the attitude! You weren't ready yet...and now you are! > > Karen Hodges > > > From: Arpi Sekeryan <[email protected]> > To: "[email protected]" <[email protected]> > Sent: Sun, October 30, 2011 7:48:56 PM > Subject: Re: NailTech:: Re: Appointment Stretching > > Pati, > > You'll be busy in no time! > > Sent from my iPad > > On Oct 30, 2011, at 7:41 PM, Pati Schembari <[email protected]> wrote: > > > I guess I need that backbone too. > > I have always said that when clients know/think you are busy they clamor to > > make all their appointments and their friends want you too... For some > > reason, well because I was sick and was slowly rebuilding both my body and > > my business ..I have not acquired that "busy" attitude again.... BUT I know > > that I need to (me..myself) in order to be successful again. I have a > > wonderful salon, I do great nails, I am clean, I am not overpriced, nor am > > I as cheap as the Asian salons ( not saying that as a slur, but I seriously > > I do not know if they are nss salons, however I do know they are > > Asian/oriental, cheap and clients do not need appointments) .... I just > > need to get more clients. So for the time being I don't want to be a nail > > nazi...I have always killed them with kindness, and wowed them with my > > nails, and that has usually worked! People don't know I am here...many > > don't know that I have moved back from Florida... My kids are grown, so I > > am not involved in the PTA or scouts... I know I should probably get > > involved with the rotary or some adult groups...I just haven't yet. Maybe I > > should go to a local weight watchers group just so I can meet potential > > clients! A perk would be the weight loss!! LOL! I don't belong to a gym > > either...I have to start being more visible in town. I have a feeling this > > year will pick up...I personally think many of my old acquaintances and/ or > > clients shyed away from returning to me because they knew how sick I had > > been...for whatever their reasoning was. But..I am better now and look > > more like myself these days so I think THIS will be the year for growth. I > > am going to start advertising locally, even hanging flyers and putting > > business cards in local stores... > > I always try to remember what it felt like when I was a client getting my > > nails done...and that is how I treat my clients. I LOVED not getting > > charged for repairs...I loved a few wisps or quick nail art that my tech > > would give me gratis...I loved that she was good at what she did..and I > > showed her my appreciation in being her client and tipping her nicely. I > > KNOW that sometimes there is a sick grandchild, flat tire etc... And while > > I can.. I will accommodate them...when I can't ...well we will cross that > > bridge when we get to it. > > Ok sorry for the ranting...I have been in the house all day cooking for > > everyone that is staying here cause they lost power because of this > > freakish blizzard we had yesterday!!! (10 inches of snow and a 1/2 million > > trees that came down) > > Thanks for all the suggestions! > > > > > > Pati > > > > On Oct 30, 2011, at 11:04 AM, "Laura Merzetti" <[email protected]> > > wrote: > > > >> Jill this is a great strategy, thanks for the great response. I think what > >> I'm getting is I need to grow a backbone :) > >> > >> Laura > >> > >> > >> -----Original Message----- > >> From: [email protected] [mailto:[email protected]] On > >> Behalf > >> Of Jill in Ky > >> Sent: October-30-11 2:15 AM > >> To: NailTech > >> Subject: Re: NailTech:: Re: Appointment Stretching > >> > >> Years ago before the recession I did price my fills $10 higher for a 4- > >> week > >> fill. I only have 1 client that stretches it that long, so I really didn't > >> see the need for it once the economy went bad. I don't have time in my > >> schedule anymore to regularly book 3-week fills, so everyone has to be on a > >> 2 week standing appt. or they risk not being able to get in for another > >> month or so. > >> > >> But I am pretty strict with my cancellation policy & clients know I will > >> fire them if they abuse it. Earlier this year 1 client had steadily become > >> a > >> problem.....constantly running late & forgetting her standing 2 week appt. > >> The last straw was about a month ago when she forgot her appt. even though > >> I > >> gave her a reminder call the night before. She was the only 2 week standing > >> appt. that I did this for & it's not like she was old & feeble. > >> > >> So when she doesn't show up on time, I decide to not call her. I'm outside > >> decorating the salon for Halloween when she pulls up 40 MINUTES LATE! She > >> asks me "well, can't you do a little something to them?" as she wiggles her > >> fingers in the air. I told her no, that I'd texted my next client to come > >> in > >> early, so we didn't have time. Plus I let her know how the client before > >> her > >> had wanted a pedicure, but couldn't get one because yesterday SHE had > >> confirmed SHE was coming for her nail appt. So I told her that I lost that > >> income for the hour, plus the pedicure income I could've had, plus my other > >> client had to do her own toenails. > >> > >> In all fairness I did not fire her. She fired herself. I gave her the > >> choice > >> of paying me the $30 she owed me for her missed manicure appt. > >> or I could take her off my books. She chose to get off my books. So for a > >> measly $30 she has blown the chance of me EVER taking her back as a client. > >> And that's the way it goes when you have a business to run....I didn't lose > >> sleep over it or feel bad for her at all. I filled her every 2 week appt. > >> at > >> 4pm with a friend of hers that very week! > >> > >> Jill Wright > >> Bowling Green, KY. > >> > >> On Oct 29, 10:37 am, Angie <[email protected]> wrote: > >>> What about setting your price for a 3 to 4 week fill and giving a few > >> dollars discount for 2 weeks. Maybe that would be less confusing. I am > >> struggleing with this also. Maybe the answer would be a strickter > >> cancelation policy. > >>> > >>> Jess in WA <[email protected]> wrote: > >>> > >>> > >>> > >>> > >>> > >>> > >>> > >>>> I used to do this years ago. I ended up having clients come in 1 day > >>>> short of the 3 week or 4 week mark so they would not have to pay > >>>> more. It became annoying because they couldn't keep a standing ever > >>>> and would get frustrated when their day before the 3 week went away, > >>>> I would suggest doing a 2 week price, then a 2.5+week price for $5 > >>>> more and leave it at that. I don't do it anymore because I price now > >>>> based on 3-4 weeks and if they want to come in more often thats up to > >>>> them, but I have very few who come in at 2 weeks because their nails > >>>> look too good. Repairs aren't typically a problem except for a few > >>>> and God knows what they do to their nails!! > >>> > >>>> -Jess > >>> > >>>> On Oct 29, 9:45 am, "Laura Merzetti" <[email protected]> wrote: > >>>>> Hey gang, > >>> > >>>>> I'm thinking of changing my rebalance pricing to reflect the longer > >>>>> intervals my clients are starting to go in between appointments. > >>>>> I'm thinking a 2-week, 3-week and 4-week charge. Right now I only > >>>>> have one price. > >>> > >>>>> My clients currently go between 3-4 weeks successfully. I'm > >>>>> beginning to see a trend the past few months where they are now > >>>>> calling or messaging me to push out their appointment by another > >>>>> week or so. When they do finally come in, they have breaks ("that > >>>>> just happened yesterday!") or lifting, the nails are unbalanced > >>>>> and just look ugly. Not to mention, I'm seeing the impact of less > >>>>> revenue. I include 2 free nail repairs at each appointment; magically > >> they never seem to have more than that. > >>> > >>>>> For those of you who do this successfully, how has it changed your > >> business? > >>>>> I would like to hear any pros and cons, especially how to > >>>>> positively spin it for clients. Should I just not shorten the > >>>>> nails so much at each appointment ? :P > >>> > >>>>> Thanks a bunch. > >>> > >>>>> Laura M. > >>> > >>>> -- > >>>> You received this message because you are subscribed to the Google Groups > >> "NailTech" group. > >>>> To post to this group, send email to [email protected]. > >>>> To unsubscribe from this group, send email to > >> [email protected]. > >>>> For more options, visit this group > >> athttp://groups.google.com/group/nailtech?hl=en. > >> > >> -- > >> You received this message because you are subscribed to the Google Groups > >> "NailTech" group. > >> To post to this group, send email to [email protected]. > >> To unsubscribe from this group, send email to > >> [email protected]. > >> For more options, visit this group at > >> http://groups.google.com/group/nailtech?hl=en. > >> > >> > >> -- > >> You received this message because you are subscribed to the Google Groups > >> "NailTech" group. > >> To post to this group, send email to [email protected]. > >> To unsubscribe from this group, send email to > >> [email protected]. > >> For more options, visit this group at > >> http://groups.google.com/group/nailtech?hl=en. > >> > > > > -- > > You received this message because you are subscribed to the Google Groups > > "NailTech" group. > > To post to this group, send email to [email protected]. > > To unsubscribe from this group, send email to > > [email protected]. > > For more options, visit this group at > > http://groups.google.com/group/nailtech?hl=en. > > > > -- > You received this message because you are subscribed to the Google Groups > "NailTech" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/nailtech?hl=en. > > -- > You received this message because you are subscribed to the Google Groups > "NailTech" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/nailtech?hl=en. > -- > You received this message because you are subscribed to the Google Groups > "NailTech" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. 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