I have had this issue before. I only do gel. Real gel! It is called Angel Love Gel and it is organic and most of my clients go 4 weeks before a rebalance because it is a hard gel and stands up better then any other product on the market I believe. I don't touch another product. I know what mine looks like and if a client comes in with something else, I either charge them to remove it or they can remove it themselves. I will not touch or put my name on anything that I didn't create from the start. If they loved it so much to begin with, why are they now in my chair? Just saying
Sent from my iPhone On Nov 9, 2012, at 7:06 AM, [email protected] wrote: > Today's Topic Summary > Group: http://groups.google.com/group/nailtech/topics > > What to say to clients who think that an NSS salon nails are beautiful? [4 > Updates] > What to say to clients who think that an NSS salon nails are beautiful? > Debbie Doerrlamm <[email protected]> Nov 08 10:24AM -0500 > > Pam, thats the exact conversation I had with my step mother.. went in and > even grabbed the jar and a brush.. she still insisted she had gels.. sorry, > sometimes you cant help stupid.. (Ron White?? Jeff Foxworthy?? Bill Engvall > ??) I stopped arguing and trying to educate because whatever he was using the > end result was attractive and they held up for her.. I saw no visible signs > if nail bed damage.. > > Debbie > > At 01:59 AM 11/8/2012, you wrote: > > Sigh.. it goes on and on... I have had them INSIST that what they are wearing > ARE "GEL NAILS" when I can plainly see that they are NOT! I ask them, " Did > they use a brush to dip into a liquid, then a powder then put it on your > nails?" And they say, "Yes! That is what they did! Gel nails!" really... Then > I point out that "Gel Nails" are done with clear "karo syrup" looking stuff, > and show them either a bottle or a small pot of gel. I tell them that unless > they actually put "karo syrup" stuff on their nails, and then had them put > them under a UV light, most likely they are NOT wearing "gel nails!" I inform > them that it doesn't count that they had them put their hands under a lamp at > the very end, that the "gel nails" have to cure each coat as it is applied. > > "SOME MONEY IS NOT WORTH THE TROUBLE IT BRINGS".... > > JMHO, > > Pam > > Nail Designs > > Ohio > > -----Original Message----- > > From: [email protected] [ mailto:[email protected]] On Behalf > > Of Katherine Fahrig > > Sent: Tuesday, November 06, 2012 12:55 PM > > To: Google Groups > > Subject: NailTech:: What to say to clients who think that an NSS salon nails > > are beautiful? > > Hey Techies, > > I have a client who used to be a regular gel client until she moved to > > Florida last year. She now comes to me 3 or 4 times a year. It wasn't a > > problem until this visit. She showed up with NSS, substandard, horrible > > acrylic nails that are yellowing and have fill lines. She went on and on > > about how she found a new salon that is so beautiful and the guy she goes to > > is so up to date on all the latest things and does such beautiful work. I'm > > looking at horrible, yellow, fill lines and acrylic ( she was told that it > > was the new powder gel that they were using ) and I want to scream! I > > pointed out the yellowing and the fill lines, she acknowledged them and then > > said something about "taking it all off" for her fill. I told her that she > > would have to soak them off for about an hour and then I would do a full > > set, for the price of a full set. She said that they just pulled them off, > > no hour wasted soaking them off. I had to keep my head down so she could not > > see the horror on my face. > > What do you say to someone when presented with this kind of mess? I did not > > have the time to soak them off and do a full set, so, I did not push her to > > do so. I told her that it was acrylic on her nails and she said that it was > > powder gel, didn't I know about it? I explained that it was not powder gel > > it was acrylic and she still insisted that they said it was gel so it is > > gel. I stopped short of telling her that they are lying rat finks because > > she went on and on about how much she liked the salon and the "guy" who does > > her nails and the conversation was quickly turning into an argument with my > > client defending her "guy's" flat out lies! > > I'm still trying to get my hormones in balance so I could use some advice as > > to what to say and what not to say. In general I do not bad mouth anyone > > else's work, but, what do I do when someone is lying their but off and the > > client believes them over me? I have certificates on the wall that prove my > > advanced education and she's heard me go on and on about all the > > conventions, continuing education, this mailing list, industry web sites and > > trade publications that I've gotten all my information from for 25 years and > > she still believes that lying sack of *~#t!!!!! Sorry, I fell into name > > calling.....not sorry he is a lying sack of _____. > > She was a good client for about a year before she moved to FL, I educated > > her while she was in my chair and now she seems to have forgotten all of it. > > On her way out she saw my old ProFinish two hand uv lamp and exclaimed, > > "that's what they have, the new two hand lamp! What do you use it for?" I > > told her that that lamp is a least 15 years old and useless except to get > > regular polish clients to sit still for 4 minutes. She looked confused, but, > > said nothing more. > > I thought about booking 2 hours for her next appointment and soaking the ac > > off and putting on a new set of gels so she would be reminded of how they > > should look, but, if I'm doing all that work, I'm getting paid for a full > > set and she would not agree to that. Besides, she saw my nails and the > > clients before and after her with beautiful, clear, non yellow, no fill > > lines, gel nails. Maybe she listened and noticed more than she admitted to > > and she will find a new salon in FL that actually does gels, not acrylic > > (that turns yellow) with a gel overlay. > > So, Techies, I did a little venting, now, what do you all say to clients who > > come in with NSS nails and tell you how beautiful that are? > > Katherine > > Nails at Panache > > St. Louis, MO > > Sent from my iPad > > -- > > You received this message because you are subscribed to the Google Groups > > "NailTech" group. > > To post to this group, send email to [email protected] . > > To unsubscribe from this group, send email to > > [email protected]. > > For more options, visit this group at > > http://groups.google.com/group/nailtech?hl=en. > > -- > > You received this message because you are subscribed to the Google Groups > > "NailTech" group. > > To post to this group, send email to [email protected] . > > To unsubscribe from this group, send email to > [email protected]. > > For more options, visit this group at > http://groups.google.com/group/nailtech?hl=en. > > -- > > You received this message because you are subscribed to the Google Groups > "NailTech" group. > > To post to this group, send email to [email protected]. > > To unsubscribe from this group, send email to > [email protected]. > > For more options, visit this group at > http://groups.google.com/group/nailtech?hl=en. > > Regards, > > Debbie Doerrlamm > > Webmaster - System Admin > > [email protected] > > (AIM - NailGdsss, GTalk wkdwich p-631-213-1843) > > Ronkonkoma, NY & Rocky Mount, VA > > ONLINE STORE http://www.beautytech.com/shoppe > > www.beautytech.com www.nailtech.com for Professionals > > www.beautytech.INFO for Consumers > > > Maggie in Visalia <[email protected]> Nov 08 12:34PM -0800 > > The Le Chat issue compunds and perpetuates the problem: Having a product > manufacturer label a product as "powder gel" validates the notion that there > is such a thing. But I think a bigger contributor to the myth is that so many > people-- both clients and professionals-- want gel. People buy into the "gel > is healthier" notion or they just want what's "new." I think a combination of > techs who didn't/don't have gel skills and clients who don't know what gel is > but want it anyway-- or got gel and found it not to be as > strong/hard/good/whatever as the acrylics they were used to, led to an issue > where techs were thrilled to accept any thing that they could do to make gel > more like acrylic, ie: bring it back into their comfort zone. That, and > giving the clients what they "want" while still giving them what they expect. > (Clients ask for gel, but expect the performance of the acrylic that they're > used to...techs want to give clients what they want-- and up-charge > for the new service- but don't have proficiency with gels so their services > break down. Clients complain.) I think people started adding powder to gels, > doing "hybrid" part acrylic/part gel nails (I did this for pink and whites > for awhile) whatever it took to work through the learning curves while still > appeasing demand. > > Some techs just got lazy and started just doing acrylic, I think. Turned out, > clients didn't know the difference, so they could get away with saing "this > is powder gel" and people bought it. > > Did all that make sense? This busted arm thing is getting to me. > > > > Maggie Franklin: > Owner & Artist, The Art of Nailz, Visalia CA > "Visionary rebel dreamer; obviously way ahead of my time." > Maggie Rants [and Raves]@Nails Magazine > Facebook > > > > > > > Katherine Fahrig <[email protected]> Nov 08 04:19PM -0600 > > Yes, I know what real gel powder is. It is not powder and liquid. I explained > it to her. > > I had a different client who lived part of the year in Florida and part of > the year in STL. When she would come back to STL for the summer, I would soak > her NSS nails off (she acknowledged that they were acrylic) and do a full set > of gels that I would maintain for the summer, then she would go back to FL > and have NSS nails again. She claimed that she just could not find anyone who > did real gels in FL. I explained to her the whole fake powder gel thing so > she would not be cheated by paying more for gels and thinking that she is > getting gels when she is getting acrylics with a gel overlay. She understood. > This client will come to me 1 time, return to her home in FL for 3 months, > return for 1 month and want to come to me 1 time before heading back to FL > for 3 months again. > > I will just tell her that I will not fill over someone else's work. I will > soak off and apply a new set only and it will take 2 hours and the price will > be $100. That way she will make the choice to quit coming to me instead of me > refusing service to her. She has friends who are still my clients and I do > not want her to tell them that I was snooty and refused to do her nails. > > I thank everyone for their input, you are all right, I just am so self > programmed to provide the best customer service that I can that I have a hard > time telling someone that I can't do their nails. So I've decided to let her > say if she wants my beautiful work or not. > > Katherine > Nails at Panache > St. Louis, MO > Sent from my iPad > > > > Maggie in Visalia <[email protected]> Nov 08 06:57PM -0800 > > oh. soory. Didn't mean to apply my rants to anyone involved in the > conversation here. Hope no one felt my thoughts pertained to them. btw: I > wrote that post using Katherine's post: http://artofnailz.blogspot.com/ By > all means, if you need me to edit anything else out of that, let me know! > > Maggie Franklin: > Owner & Artist, The Art of Nailz, Visalia CA > "Visionary rebel dreamer; obviously way ahead of my time." > Maggie Rants [and Raves]@Nails Magazine > Facebook > > > > > >Sent from my iPad > > >On Nov 8, 2012, at 2:34 PM, Maggie in Visalia <[email protected]> wrote: > > >The Le Chat issue compunds and perpetuates the problem: Having a product > >manufacturer label a product as "powder gel" validates the notion that there > >is such a thing. But I think a bigger contributor to the myth is that so > >many people-- both clients and professionals-- want gel. People buy into the > >"gel is healthier" notion or they just want what's "new." I think a > >combination of techs who didn't/don't have gel skills and clients who don't > >know what gel is but want it anyway-- or got gel and found it not to be as > >strong/hard/good/whatever as the acrylics they were used to, led to an issue > >where techs were thrilled to accept any thing that they could do to make gel > >more like acrylic, ie: bring it back into their comfort zone. That, and > >giving the clients what they "want" while still giving them what they > >expect. (Clients ask for gel, but expect the performance of the acrylic that > >they're used to...techs want to give clients what they want-- and up-charge > for the new service- but don't have proficiency with gels so their services > break down. Clients complain.) I think people started adding powder to gels, > doing "hybrid" part acrylic/part gel nails (I did this for pink and whites > for awhile) whatever it took to work through the learning curves while still > appeasing demand. > >>>Catalyst. So if you use That Gel Powder with AC liquid the nail will fall > >>>apart, it will not cure. They are still able to buy the clear AC with > >>>Catalyst in Jars that say "Gel Powder". The people who were in on > the Early > >>>is so up to date on all the latest things and does such beautiful work. I'm > >>>looking at horrible, yellow, fill lines and acrylic ( she was told that it > >>>was the > new powder gel that they were using ) and I want to scream! I > >>>it was acrylic and she still insisted that they said it was gel so it is > >>>gel. I stopped short of telling her that they are lying rat finks because > >>>she > went on and on about how much she liked the salon and the "guy" who does > >>>calling.....not sorry he is a lying sack of _____. > > >>>She was a good client for about a year before she moved to FL, I educated > >>>her > while she was in my chair and now she seems to have forgotten all of it. > >>>lines, gel nails. Maybe she listened and noticed more than she admitted to > >>>and she will find a new salon in FL that actually does gels, not acrylic > >>>(that turns yellow) > with a gel overlay. > >>>http://groups.google.com/group/nailtech?hl=en. > > >>>-- > >>>You received this message because you are subscribed to the Google Groups > >>>"NailTech" > group. > >>>To post to this group, send email to [email protected]. > >>>To unsubscribe from this group, send email to > >>>[email protected]. > >>>For more options, visit this group at > >>>http://groups.google.com/group/nailtech?hl=en. > > -- > > -- > > > You received this message because you are subscribed to the Google Group > nailtech. > You can post via email. > To unsubscribe from this group, send an empty message. > For more options, visit this group. > -- > You received this message because you are subscribed to the Google Groups > "NailTech" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en.
