Thank you Keeli, and everyone else who responded. I just need to be allowed to rant and then patted on the back. You all did just that. Thanks! I love this mailing list <3
Katherine Nails at Panache St. Louis, MO Sent from my iPad On Nov 9, 2012, at 12:47 PM, Keeli Magrum <[email protected]> wrote: > I have had this issue before. I only do gel. Real gel! It is called Angel > Love Gel and it is organic and most of my clients go 4 weeks before a > rebalance because it is a hard gel and stands up better then any other > product on the market I believe. I don't touch another product. I know what > mine looks like and if a client comes in with something else, I either charge > them to remove it or they can remove it themselves. I will not touch or put > my name on anything that I didn't create from the start. If they loved it so > much to begin with, why are they now in my chair? Just saying > > Sent from my iPhone > > On Nov 9, 2012, at 7:06 AM, [email protected] wrote: > >> Today's Topic Summary >> Group: http://groups.google.com/group/nailtech/topics >> >> What to say to clients who think that an NSS salon nails are beautiful? [4 >> Updates] >> What to say to clients who think that an NSS salon nails are beautiful? >> Debbie Doerrlamm <[email protected]> Nov 08 10:24AM -0500 >> >> Pam, thats the exact conversation I had with my step mother.. went in and >> even grabbed the jar and a brush.. she still insisted she had gels.. sorry, >> sometimes you cant help stupid.. (Ron White?? Jeff Foxworthy?? Bill Engvall >> ??) I stopped arguing and trying to educate because whatever he was using >> the end result was attractive and they held up for her.. I saw no visible >> signs if nail bed damage.. >> >> Debbie >> >> At 01:59 AM 11/8/2012, you wrote: >> >> Sigh.. it goes on and on... I have had them INSIST that what they are >> wearing ARE "GEL NAILS" when I can plainly see that they are NOT! I ask >> them, " Did they use a brush to dip into a liquid, then a powder then put it >> on your nails?" And they say, "Yes! That is what they did! Gel nails!" >> really... Then I point out that "Gel Nails" are done with clear "karo syrup" >> looking stuff, and show them either a bottle or a small pot of gel. I tell >> them that unless they actually put "karo syrup" stuff on their nails, and >> then had them put them under a UV light, most likely they are NOT wearing >> "gel nails!" I inform them that it doesn't count that they had them put >> their hands under a lamp at the very end, that the "gel nails" have to cure >> each coat as it is applied. >> >> "SOME MONEY IS NOT WORTH THE TROUBLE IT BRINGS".... >> >> JMHO, >> >> Pam >> >> Nail Designs >> >> Ohio >> >> -----Original Message----- >> >> From: [email protected] [ mailto:[email protected]] On Behalf >> >> Of Katherine Fahrig >> >> Sent: Tuesday, November 06, 2012 12:55 PM >> >> To: Google Groups >> >> Subject: NailTech:: What to say to clients who think that an NSS salon nails >> >> are beautiful? >> >> Hey Techies, >> >> I have a client who used to be a regular gel client until she moved to >> >> Florida last year. She now comes to me 3 or 4 times a year. It wasn't a >> >> problem until this visit. She showed up with NSS, substandard, horrible >> >> acrylic nails that are yellowing and have fill lines. She went on and on >> >> about how she found a new salon that is so beautiful and the guy she goes to >> >> is so up to date on all the latest things and does such beautiful work. I'm >> >> looking at horrible, yellow, fill lines and acrylic ( she was told that it >> >> was the new powder gel that they were using ) and I want to scream! I >> >> pointed out the yellowing and the fill lines, she acknowledged them and then >> >> said something about "taking it all off" for her fill. I told her that she >> >> would have to soak them off for about an hour and then I would do a full >> >> set, for the price of a full set. She said that they just pulled them off, >> >> no hour wasted soaking them off. I had to keep my head down so she could not >> >> see the horror on my face. >> >> What do you say to someone when presented with this kind of mess? I did not >> >> have the time to soak them off and do a full set, so, I did not push her to >> >> do so. I told her that it was acrylic on her nails and she said that it was >> >> powder gel, didn't I know about it? I explained that it was not powder gel >> >> it was acrylic and she still insisted that they said it was gel so it is >> >> gel. I stopped short of telling her that they are lying rat finks because >> >> she went on and on about how much she liked the salon and the "guy" who does >> >> her nails and the conversation was quickly turning into an argument with my >> >> client defending her "guy's" flat out lies! >> >> I'm still trying to get my hormones in balance so I could use some advice as >> >> to what to say and what not to say. In general I do not bad mouth anyone >> >> else's work, but, what do I do when someone is lying their but off and the >> >> client believes them over me? I have certificates on the wall that prove my >> >> advanced education and she's heard me go on and on about all the >> >> conventions, continuing education, this mailing list, industry web sites and >> >> trade publications that I've gotten all my information from for 25 years and >> >> she still believes that lying sack of *~#t!!!!! Sorry, I fell into name >> >> calling.....not sorry he is a lying sack of _____. >> >> She was a good client for about a year before she moved to FL, I educated >> >> her while she was in my chair and now she seems to have forgotten all of it. >> >> On her way out she saw my old ProFinish two hand uv lamp and exclaimed, >> >> "that's what they have, the new two hand lamp! What do you use it for?" I >> >> told her that that lamp is a least 15 years old and useless except to get >> >> regular polish clients to sit still for 4 minutes. She looked confused, but, >> >> said nothing more. >> >> I thought about booking 2 hours for her next appointment and soaking the ac >> >> off and putting on a new set of gels so she would be reminded of how they >> >> should look, but, if I'm doing all that work, I'm getting paid for a full >> >> set and she would not agree to that. Besides, she saw my nails and the >> >> clients before and after her with beautiful, clear, non yellow, no fill >> >> lines, gel nails. Maybe she listened and noticed more than she admitted to >> >> and she will find a new salon in FL that actually does gels, not acrylic >> >> (that turns yellow) with a gel overlay. >> >> So, Techies, I did a little venting, now, what do you all say to clients who >> >> come in with NSS nails and tell you how beautiful that are? >> >> Katherine >> >> Nails at Panache >> >> St. Louis, MO >> >> Sent from my iPad >> >> -- >> >> You received this message because you are subscribed to the Google Groups >> >> "NailTech" group. >> >> To post to this group, send email to [email protected] . >> >> To unsubscribe from this group, send email to >> >> [email protected]. >> >> For more options, visit this group at >> >> http://groups.google.com/group/nailtech?hl=en. >> >> -- >> >> You received this message because you are subscribed to the Google Groups >> >> "NailTech" group. >> >> To post to this group, send email to [email protected] . >> >> To unsubscribe from this group, send email to >> [email protected]. >> >> For more options, visit this group at >> http://groups.google.com/group/nailtech?hl=en. >> >> -- >> >> You received this message because you are subscribed to the Google Groups >> "NailTech" group. >> >> To post to this group, send email to [email protected]. >> >> To unsubscribe from this group, send email to >> [email protected]. >> >> For more options, visit this group at >> http://groups.google.com/group/nailtech?hl=en. >> >> Regards, >> >> Debbie Doerrlamm >> >> Webmaster - System Admin >> >> [email protected] >> >> (AIM - NailGdsss, GTalk wkdwich p-631-213-1843) >> >> Ronkonkoma, NY & Rocky Mount, VA >> >> ONLINE STORE http://www.beautytech.com/shoppe >> >> www.beautytech.com www.nailtech.com for Professionals >> >> www.beautytech.INFO for Consumers >> >> >> Maggie in Visalia <[email protected]> Nov 08 12:34PM -0800 >> >> The Le Chat issue compunds and perpetuates the problem: Having a product >> manufacturer label a product as "powder gel" validates the notion that there >> is such a thing. But I think a bigger contributor to the myth is that so >> many people-- both clients and professionals-- want gel. People buy into the >> "gel is healthier" notion or they just want what's "new." I think a >> combination of techs who didn't/don't have gel skills and clients who don't >> know what gel is but want it anyway-- or got gel and found it not to be as >> strong/hard/good/whatever as the acrylics they were used to, led to an issue >> where techs were thrilled to accept any thing that they could do to make gel >> more like acrylic, ie: bring it back into their comfort zone. That, and >> giving the clients what they "want" while still giving them what they >> expect. (Clients ask for gel, but expect the performance of the acrylic that >> they're used to...techs want to give clients what they want-- and up-charge >> for the new service- but don't have proficiency with gels so their services >> break down. Clients complain.) I think people started adding powder to gels, >> doing "hybrid" part acrylic/part gel nails (I did this for pink and whites >> for awhile) whatever it took to work through the learning curves while still >> appeasing demand. >> >> Some techs just got lazy and started just doing acrylic, I think. Turned >> out, clients didn't know the difference, so they could get away with saing >> "this is powder gel" and people bought it. >> >> Did all that make sense? This busted arm thing is getting to me. >> >> >> >> Maggie Franklin: >> Owner & Artist, The Art of Nailz, Visalia CA >> "Visionary rebel dreamer; obviously way ahead of my time." >> Maggie Rants [and Raves]@Nails Magazine >> Facebook >> >> >> >> >> >> >> Katherine Fahrig <[email protected]> Nov 08 04:19PM -0600 >> >> Yes, I know what real gel powder is. It is not powder and liquid. I >> explained it to her. >> >> I had a different client who lived part of the year in Florida and part of >> the year in STL. When she would come back to STL for the summer, I would >> soak her NSS nails off (she acknowledged that they were acrylic) and do a >> full set of gels that I would maintain for the summer, then she would go >> back to FL and have NSS nails again. She claimed that she just could not >> find anyone who did real gels in FL. I explained to her the whole fake >> powder gel thing so she would not be cheated by paying more for gels and >> thinking that she is getting gels when she is getting acrylics with a gel >> overlay. She understood. This client will come to me 1 time, return to her >> home in FL for 3 months, return for 1 month and want to come to me 1 time >> before heading back to FL for 3 months again. >> >> I will just tell her that I will not fill over someone else's work. I will >> soak off and apply a new set only and it will take 2 hours and the price >> will be $100. That way she will make the choice to quit coming to me instead >> of me refusing service to her. She has friends who are still my clients and >> I do not want her to tell them that I was snooty and refused to do her nails. >> >> I thank everyone for their input, you are all right, I just am so self >> programmed to provide the best customer service that I can that I have a >> hard time telling someone that I can't do their nails. So I've decided to >> let her say if she wants my beautiful work or not. >> >> Katherine >> Nails at Panache >> St. Louis, MO >> Sent from my iPad >> >> >> >> Maggie in Visalia <[email protected]> Nov 08 06:57PM -0800 >> >> oh. soory. Didn't mean to apply my rants to anyone involved in the >> conversation here. Hope no one felt my thoughts pertained to them. btw: I >> wrote that post using Katherine's post: http://artofnailz.blogspot.com/ By >> all means, if you need me to edit anything else out of that, let me know! >> >> Maggie Franklin: >> Owner & Artist, The Art of Nailz, Visalia CA >> "Visionary rebel dreamer; obviously way ahead of my time." >> Maggie Rants [and Raves]@Nails Magazine >> Facebook >> >> >> >> >> >Sent from my iPad >> >> >On Nov 8, 2012, a -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en.
