I'm sorry guys but wbat exactly is an NSS salon... Sent from my LG Mobile
Karen Hodges <[email protected]> wrote: >I can't give you the chemistry behind it...but I also have experienced that my >excellent quality gels will not properly adhere to cheap MMA acrylic. It just >doesn't. The gel layer will peel in a few days. I have also had problems with >good quality EMA acrylic adhering. Even if I "rough up" the surface of the old >acrylic... > >I think that MMA has a short life cycle...it breaks down, yellows, crumbles, >shrinks...and generally falls apart unless you reapply more MMA on top of it. >Maybe the new addition of MMA monomer "renews" it somehow? Or maybe because a >lot of users of MMA strip the old product off before doing "fills" it *seems* >to be in better condition than it will be if a new client comes in to me and >we try to transition her old product over a couple of fills. I've observed >that after 4-6 weeks her old product is lifted, yellowed, shattered. > >In fairness to the client, I do tell them that sometimes my products are not >compatible with other brands...and we may have breakdown, but that I will TRY >to transition without the further stress to her natural nails of >grinding/soaking/grinding/soaking that it takes to get old MMA off their >nails. I tell them that if they will stay with me and let us work together >over the next couple of months, I can promise them their nails will be >healthier, thinner, more natural looking...prettier. They either like that >program...or they don't commit. If they do, I will thin the product down as >much as I can each appointment....my products easily buff away...so I usually >end up removing a part of their old product each time. Eventually we get them >into good shape. > >As for the rings of fire and old fill lines and fills over lifted product, I >explain what that is, tell them what I know I can do about it... which is >nothing until it heals by growing down the nail bed over time...and recommend >we go with color (polish or UV gel polish) during this transition phase. I >tell them how much it will be and then shut up...and let them decide. > >Both Katherine and Jill have given us good insights. It *is* all about the >client. And it is *also* about our reputations. I say: > > Behave with integrity. > > Do your best work. > > Educate the client. > > Stand behind your service and your products. > > Be proud of what you do. > > Never comment about another tech's work....simply let YOUR work speak > volumes for you. > >Best wishes, everyone! > >Karen >Grapevine > > > > > >From: Jill in Ky >Sent: Friday, November 23, 2012 12:17 PM >To: [email protected] >Subject: Re: NailTech:: Re: What to say to clients who think that an NSS salon >nails are beautiful? > > >Your gel won't adhere over cheap acrylic? I'm not a gel tech, but am eager to >learn more about it, so can you explain to me the chemistry behind WHY it >won't adhere if you take the shine off the top of the old nail product? > > >I'd really like to know because I thought you could use a camouflaging pink >gel to help hide the fill lines. If that's not the case, then maybe I need to >stick to acrylic where I can custom blend the powder to help hide other nail >techs fill lines. For all the gel techs out there, jump in to help instruct me >on this, ok? > > >Jill W. > >On Thursday, November 22, 2012 5:57:24 PM UTC-6, Katherine Fahrig wrote: > I understand what you are saying and I agree in principal. However, in this > situation, that is not going to work. She wears a French Manicure, so the > yellow acrylic and fill lines show through my crystal clear gel product. > Additionally, my gel will not adhere to cheep NSS acrylic. So, the problem is > that the finished nails look horrible with the yellow ac and fill lines > showing AND they will not hold up. My gel will chip off the top of that NSS > ac in less than a week. I do not want my name on those nails. I do not want > her telling everyone that those yellow, fill lined and chipping nails are my > work. > > > Back in the day, when I did acrylic nails, I had an opaque pink that I used > on clients who came to me with horrid yellow acrylic on their nails and I was > proud to have my name on my work because I could make the nails look good > despite the crappy product underneath. Even if I used an opaque pink gel, it > would still chip off the top of the NSS acrylic. The only thing I could do is > start doing acrylic nails again. Not going to happen for my own reasons, long > story that is a whole different thread. > > > It's not an ego thing, it's a reputation thing. I will not put my name on > yellow, fill lined nails. That is not what my work looks like. I use top > quality products that do not yellow and correct (manufacturers) technique > that does not leave fill lines. I do not view a good work ethic as "ego". > > > I get what you are saying, but, this situation is not about ego, it's about > my name on substandard work. I have other clients who get their nails done in > other states, one who gets her nails done in Vancouver, BC, I have no problem > doing their nails. No, the work is not as good as mine ( that part is ego ) > but they all use a quality gel and I can do my work with my gel over it and > with one appointment I can produce nails that deserve my name on them. I do > not bad mouth the other salon or manicurist, I like to hear about how things > are in the other city for my clients who live part time here and part time > there, it's a fun and exciting life that I can live vicariously through. It's > not about me having to convince anyone that I'm better than the other > manicurist. It doesn't matter, I do their nails when they are in STL and the > other manicurist does their nails when they are there. No competition, we are > actually working together, sharing the client. I'm cool with that. I'm not > cool with someone telling a client that they are getting gels when they are > getting acrylic and then the client expects me to make her yellow, fill lined > acrylic look like the clear, natural gel nails that I'm known for creating. > > I do not think that anyone should put their name on work that is beneath > them. Every single set of nails that walk out of my salon meet my standards > for quality, beauty and durability. That is customer service. That is a full > book of happy, satisfied clients. That is a reputation in this city that I am > the best. > > > Belittling, berating or insulting a client, coworker, manicurist (licensed > or not) is not good customer service. Doing substandard work over a > substandard foundation in not good customer service. > > Katherine > Nails at Panache > > St. Louis, MO > Sent from my iPad > > On Nov 22, 2012, at 11:03 AM, Jill in Ky <[email protected]> wrote: > > > Katherine, I feel your pain & I hate when that happens! It is so > frustrating, but this is how I've learned to handle it after 25+ years in the > business- it all boils down to psychology: > > > After I've tried to educate someone & they still aren't getting it, I > stop trying. For me, I can recognize the feeling of being defensive when it > comes on me & it serves no purpose. I have to reign in that emotion because > ultimately I do not want to alienate the client (no matter how stupid they > appear to be). My goal has to be focused on giving her the best possible > service in the time that she's booked. If that means filling over someone > else's crappy work, then I'll do my best to make it look right & create a > stable nail (ultimately it will be her new nail techs problem when her > acrylic starts to break down). Then I direct the conversation to something > else more pleasant, the hour goes fast, and then she pays me. It's not easy, > but I try to take my ego out of the equation. > > > Think about it from the client's point of view......by YOU contradicting > what she's telling you & pointing out her new nail techs flaws, the client is > being made to feel like SHE made a poor choice in salons because she's > ignorant. No one want's to feel that way, including ourselves. So then the > client keeps talking about how beautiful & wonderful the new salon is & how > great their services are, because that's HER way of trying to convince YOU > that she DID make a good choice. She has a need for your approval, but she > doesn't realize that it hurts your feelings & puts you on the defensive, so > both of you get nowhere. It's frustrating on both sides because both peoples > egos are involved. > > > Obviously, the other salon is exciting to her because it's new. She was > probably excited about your salon back when she became a new client, too. The > new tech probably strokes her ego in ways that you don't anymore, because we > all get familiar with long time clients & thus, the honeymoon phase goes out > the window. It's only natural that it will eventually happen with this new > salon, too. Then when you eventually see her she'll start to complain about > them. > > > I wouldn't turn her away or insist that she soak off for a new full set, > but that's just me. I wouldn't want her to leave my salon with hard feelings > because SHE won't understand why after all these years YOU are giving her the > boot, plus she will tell everyone in town about how she was so rudely > dismissed as a long time client by you. And what if she doesn't have the > money in the budget to pay your prices for a full set? She'll be forced by > YOU to take her business elsewhere then. We're in business to make money & > HERS would be gone. What purpose would that serve? > > > If she were my client, I'd mentally prepare myself for when she comes in > (keeping my body language relaxed- not on the defensive) bragging about her > new salon & then I'd just let her talk it out of her system. I'd keep my head > down, fixing those crappy nails so they look good, & occasionally at the > right points in the conversation, I'd interject the little words that will > mean so much to her.... "uh-huh" & "is that right?" & "no way!" & "you go, > girl!". I'd be taking my ego out of the conversation & using psychology to > make the client feel validated. Eventually, she'll run out of steam & you can > direct the conversation to other things that are important to HER. Aaaahhh, > the honeymoon phase is returning! > > > It's a challenge in acting & psychology, but for me it's also satisfying > when it works because everyone leaves happy. One great thing about being in > the South is that you learn how to sugar coat phrases which have underlying > meanings. The best one to remember is "Well, bless your heart!", which sounds > very nice on the surface, & you can interject it into your next conversation > with her when she says what a great nail job her new tech did. But what you > really mean by that phrase is "Well, you are dumb as a rock"! > > > Jill Wright > Event Coordinator & Nail Tech > www.nailtechevent.com > > > > > > > On Tuesday, November 6, 2012 1:55:18 PM UTC-6, Katherine Fahrig wrote: > Hey Techies, > > I have a client who used to be a regular gel client until she moved to > Florida last year. She now comes to me 3 or 4 times a year. It wasn't a > problem until this visit. She showed up with NSS, substandard, horrible > acrylic nails that are yellowing and have fill lines. She went on and on > about how she found a new salon that is so beautiful and the guy she goes to > is so up to date on all the latest things and does such beautiful work. I'm > looking at horrible, yellow, fill lines and acrylic ( she was told that it > was the new powder gel that they were using ) and I want to scream! I pointed > out the yellowing and the fill lines, she acknowledged them and then said > something about "taking it all off" for her fill. I told her that she would > have to soak them off for about an hour and then I would do a full set, for > the price of a full set. She said that they just pulled them off, no hour > wasted soaking them off. I had to keep my head down so she could not see the > horror on my face. > > What do you say to someone when presented with this kind of mess? I did > not have the time to soak them off and do a full set, so, I did not push her > to do so. I told her that it was acrylic on her nails and she said that it > was powder gel, didn't I know about it? I explained that it was not powder > gel it was acrylic and she still insisted that they said it was gel so it is > gel. I stopped short of telling her that they are lying rat finks because she > went on and on about how much she liked the salon and the "guy" who does her > nails and the conversation was quickly turning into an argument with my > client defending her "guy's" flat out lies! > > I'm still trying to get my hormones in balance so I could use some > advice as to what to say and what not to say. In general I do not bad mouth > anyone else's work, but, what do I do when someone is lying their but off and > the client believes them over me? I have certificates on the wall that prove > my advanced education and she's heard me go on and on about all the > conventions, continuing education, this mailing list, industry web sites and > trade publications that I've gotten all my information from for 25 years and > she still believes that lying sack of *~#t!!!!! Sorry, I fell into name > calling.....not sorry he is a lying sack of _____. > > She was a good client for about a year before she moved to FL, I > educated her while she was in my chair and now she seems to have forgotten > all of it. On her way out she saw my old ProFinish two hand uv lamp and > exclaimed, "that's what they have, the new two hand lamp! What do you use it > for?" I told her that that lamp is a least 15 years old and useless except to > get regular polish clients to sit still for 4 minutes. She looked confused, > but, said nothing more. > > I thought about booking 2 hours for her next appointment and soaking the > ac off and putting on a new set of gels so she would be reminded of how they > should look, but, if I'm doing all that work, I'm getting paid for a full set > and she would not agree to that. Besides, she saw my nails and the clients > before and after her with beautiful, clear, non yellow, no fill lines, gel > nails. Maybe she listened and noticed more than she admitted to and she will > find a new salon in FL that actually does gels, not acrylic (that turns > yellow) with a gel overlay. > > So, Techies, I did a little venting, now, what do you all say to clients > who come in with NSS nails and tell you how beautiful that are? > > Katherine > Nails at Panache > St. Louis, MO > Sent from my iPad > > -- > You received this message because you are subscribed to the Google Groups > "NailTech" group. > To view this discussion on the web visit > https://groups.google.com/d/msg/nailtech/-/GMGy0U4sa_EJ. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/nailtech?hl=en. > > >-- >You received this message because you are subscribed to the Google Groups >"NailTech" group. >To view this discussion on the web visit >https://groups.google.com/d/msg/nailtech/-/3erg2-Nbwz8J. >To post to this group, send email to [email protected]. >To unsubscribe from this group, send email to >[email protected]. >For more options, visit this group at >http://groups.google.com/group/nailtech?hl=en. > >-- >You received this message because you are subscribed to the Google Groups >"NailTech" group. >To post to this group, send email to [email protected]. >To unsubscribe from this group, send email to >[email protected]. >For more options, visit this group at >http://groups.google.com/group/nailtech?hl=en. > -- You received this message because you are subscribed to the Google Groups "NailTech" group. 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