Hi, Neither the end user nor the ISP has any way to know that IPinfo is at fault. Neither party knows that IPinfo even exists. Your contractual relationship is only with the media distributor, and so is the end user's, and the ISP only had a contractual relationship with the end user. (*sometimes* also with the media distributor but not for this purpose)
There's a concept known as diffusion of accountability, and it applies here. You are saying end users must inform you, but they don't know you exist. You are saying ISPs must inform you, but they mostly don't know you exist. And when an ISP does inform you, you push back on them anyway, saying you trust the probe network more than the ISP. The apparent purpose of all this, is to ensure that problems do not need to be fixed, responded to, or even acknowledged. There's another saying: the purpose of a system is what it does. If you think media distributors must inform the end user to contact you first in the event of an IP geolocation problem, you must write that into your contracts with them. Did you? If not then it seems you don't actually intend that. Does it even matter when the end user doesn't know what IP geolocation is? You say you are trying to distance yourselves from the rest of the industry, but you are only saying this with your words, not showing it with your actions. On 12 February 2026 04:37:47 CET, Abdullah DevRel of IPinfo via NANOG <[email protected]> wrote: >Hi Kevin, > >> I can confirm that streaming companies don't like it any more than users or >> ISPs. It's all on the contractual requirements forced by the media content >> providers, and they even specify which geoIP companies the distribution >> company may use. > >Yep, it is part of DRM. However, we are as frustrated as end-users are here. >Our data is the best product in the IP geolocation industry (ref: >https://dl.acm.org/doi/10.1145/3676869) and we do get a lot of flak for being >so public. But the reality is that many major streaming companies actually do >not use our data. The ones that do use our data, you never actually hear any >complaints from them, to be honest. > >The process: >- We should not be wrong in the first place. >- If we are wrong, let us help you before you go to your streaming server >support. > >Like you rarely see us have those conversations in public forums (we check >Reddit, Twitter, Facebook several times a day, along with our customer forums) > >> Given the generally self-destructive state of that industry, it wouldn't >> surprise me, if geoIP companies ceased existing, media content providers >> would ban streaming altogether, lose all their viewers and go bankrupt >> themselves. > >Our primary user base is cybersecurity and network architecture applications >(CDNs). Even streaming companies use our data, adopting us based on our >presence in the cybersecurity industry first, and then adopting us into DRM >data services. > >> It'll be a small percentage of IPs, netblocks or ASNs, but it'll be the most >> important ones. > >To us all IP addresses are equal. > >> Nobody cares if Verizon users are correctly placed 99% of the time, if any >> of those users can sign up to NordVPN and use it for the 1% of the time >> they want to get around any geoblocks. Correct location is all-or-nothing. >> If you don't get the adversarial cases right, you may as well get none of >> it right. > >We offer VPN detection services. It is up to the streaming companies if they >want to use it or not. We operate 1,300+ servers worldwide. The network is >diverse, we can pinpoint each specific data center endpoint for VPN exit >nodes. Our privacy detection service is our second most important product. > >> Right now, it's the residential proxy industry, but it's very expensive. How >> will you detect a Verizon user is proxying traffic at the TCP layer for >> someone in Saudi Arabia? That's very difficult, as they won't proxy your >> ping packets. You'd need to be an MITM to measure layer-7 latency. > >We offer residential proxy detection service as well. We connect through these >services and/or use enhanced detection methods to verify active exit nodes. >The dataset includes provider name, last seen date, and percentage of days >seen. We attend a lot of research and industry conferences, so our technical >team would be quite happy to talk to you in person about our exact methods. > >We can observe the "exit node" for the residential proxy. But please look into >the residential proxy business monetization plans. Residential proxies charge >by GB transfers. It is prohibitively expensive to be applied in average users >streaming shows. > >> If residential proxy prices were to fall, the entire GeoIP industry would be >> exposed as snake oil. >> Though I think it's more likely that media companies would team up with ISPs >> to hunt down proxies with a vengeance. This is already what happens in >> places like Spain where the same company owns the football games that are >> getting pirated and the biggest ISPs, and they block half the internet >> during live football, just in case. > >Resproxy data transmission costs $0.5-$8 / GB >(https://proxyway.com/best/residential-proxies). Resproxy services do not >allow unlimited data transmission, unlike VPN services. > >Our goal is to work with the greater community and stakeholders. If a nation >is frustrated by government actions, we maintain an open-door policy for >networks and governments to talk to us. It is not commercial discussions, but >we are happy to advise and share our insights based on what we have learned >observing the internet from a data point of view. > >Please understand, the points I am making are about IPinfo, not the IP >geolocation industry at large. If IP geolocation went away, we hope >people/companies will move to us and whatever industry we represent. The IP >geolocation industry has left such a bad taste for ISPs, end users, and >services, we are trying to distance ourselves from the stereotypes of the >industry. > >— Abdullah | DevRel, IPinfo >_______________________________________________ >NANOG mailing list >https://lists.nanog.org/archives/list/[email protected]/message/WASMD3Z2P6GEKIERL2BUO4ZAYLLFZJCZ/ _______________________________________________ NANOG mailing list https://lists.nanog.org/archives/list/[email protected]/message/RIV6KWKFDR6FUS6VGCABWAYBYJGFJO3G/
