If you have Direct Connects you should be able to log a ticket in the AWS console, no? And/or the customer with the AWS VPCs should be able to? That seems like the most logical starting point, yea?
On Tue., Jan. 14, 2020, 11:28 Peter Serwe <[email protected]> wrote: > I have a direct connect via Coresite LA1 over to AWS via US West 1, > and a customer with VPC's in the east that are getting really bad > throughput transferring files via the direct connect. We've isolated > it to being an issue behind AWS's PE over a barely utilized 10G XC. > > Would anyone happen to know what the right starting point to contact > someone in AWS Network Engineering? We can replicate the issue at > will. Current discussions are to see if we can get anywhere with AWS > Network folks, or potentially go rebuild the direct connect / VPC's > over in US West 1 to bypass most of the cross-country AWS backbone, > but that's a fair amount of work to *maybe* resolve the issue? > > Peter > > > -- > Peter Serwe > http://truthlightway.blogspot.com/ >
