Log a ticket in the console. No one will help you until the ticket is in. Contact your TAM if you have one and give them the ticket number.
On Tue, Jan 14, 2020 at 2:36 PM Hugo Slabbert <h...@slabnet.com> wrote: > If you have Direct Connects you should be able to log a ticket in the AWS > console, no? And/or the customer with the AWS VPCs should be able to? That > seems like the most logical starting point, yea? > > On Tue., Jan. 14, 2020, 11:28 Peter Serwe <peter.se...@gmail.com> wrote: > >> I have a direct connect via Coresite LA1 over to AWS via US West 1, >> and a customer with VPC's in the east that are getting really bad >> throughput transferring files via the direct connect. We've isolated >> it to being an issue behind AWS's PE over a barely utilized 10G XC. >> >> Would anyone happen to know what the right starting point to contact >> someone in AWS Network Engineering? We can replicate the issue at >> will. Current discussions are to see if we can get anywhere with AWS >> Network folks, or potentially go rebuild the direct connect / VPC's >> over in US West 1 to bypass most of the cross-country AWS backbone, >> but that's a fair amount of work to *maybe* resolve the issue? >> >> Peter >> >> >> -- >> Peter Serwe >> http://truthlightway.blogspot.com/ >> > -- Sincerely, Jason W Kuehl Cell 920-419-8983 jason.w.ku...@gmail.com