>Disney+ appear to be the worst outfit at handling this kind of thing: They have no concept of a service provider
Aren't all of them that way? That's been my experience. Their front line support often tells me to call my ISP. On Fri, Apr 29, 2022 at 9:35 AM Paul Thornton <p...@prt.org> wrote: > On 29/04/2022 14:22, Josh Luthman wrote: > > > Did you try: > > > > Disney+: E-mail them the trouble subnet at > > techops-distribut...@disneystreaming.com. Also, > > techops-servi...@disneystreaming.com will probably be where that sends > > you. Another possible email is disneyplusispsupp...@disneyplus.com. > > > > https://thebrotherswisp.com/index.php/geo-and-vpn/ > > > > We too are having the same issue - started suddenly around 6-8 weeks ago > having worked fine for at least a year. I have no idea what they > changed. Based on my first hand knowledge, these E-mail addresses go > nowhere where anyone either can - or wants to - resolve issues. > > Disney+ appear to be the worst outfit at handling this kind of thing: > They have no concept of a service provider wanting them to update an > entire block - they are fixing this for individual customers who call > them but we are calling them weekly, and E-mailing regularly too; but go > around in circles where someone promises to call back having sorted it. > This never happens. > > They also appear to use some opaque geoloc service (who themselves don't > have a "you have this wrong" button) and really don't care that they are > making life difficult for their paying customers! > > We have to keep telling new customers variations of "Yes, this is > Disney's fault, no we can't fix it" which doesn't go down very well > because "It worked fine with my previous provider, it must be your > issue". Apart from suggesting they cancel their subscription because of > Disney's incompetence there's not much else we can do :( > > <rant mode> > I get that you have to appease rights holders and do this idiotic > geolocation thing, because they are still obsessed with geographical > boundaries in the 21st century. But if you are going to do this, can > you please damned well fix *your* screwups when you get it wrong in a > timely manner - or don't bother doing it at all. > </rant mode> > > Paul. > >