On Mon, 14 Mar 2011 12:35:27 EDT, David Miller said: > Define "contacts don't work properly". > - Email / phone number does not exist? > - Email / phone was answered by unhelpful person?
Somewhere between these two should be "email/phone number exists, but is completely unable to serve the function" (auto-responders that tell you they can't act on your report without the information that was already in the note they are auto-responding to, in the format they requested, Level 1 desk unable to escalate to a Level 2, etc etc).
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