On Fri, 31 May 2013, Patrick wrote:
On 2013-05-30 21:43, [email protected] wrote:
May not be workable without a sufficiently high call rate 24/7. If you're a
small call center that usually has 3-4 calls per hour at 2AM, now long is "too
long without a call, time to get suspicious"?
Correct.
Alternatively, perhaps VZ has an outages list one could get on for any
planned upgrades, so that one could test post-operation. While this
would have helped the OP, it covers much (?) less of the error space.
Or maybe get to know the local switch techs. Does VZ ex-nynex still have
local switch techs, or did they centralize like Sprint/Kansas City?
The vast majority of Verizon's COs are not staffed with on-site techs on a
regular basis. I suspect the same is true of most telcos.
jms
